The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of ISO 9001 effectiveness on the performance of service companies Evangelos L. Psomas Department of Business Administration of Food and Agricultural Enterprises‚ University of Western Greece‚ Agrinio‚ Greece The impact of ISO 9001 effectiveness 149 Received 7 May 2012 Revised 17 October 2012 Accepted 29 November 2012 Angelos Pantouvakis Department of Maritime Studies
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has met their requirements. ISO 9001:2008 places much emphasis on customer focus. Organisations can obtain customer needs through surveys and the surveys are normally conducted by an ISO auditor. Conducting a survey is a form of documentation. In fact customer needs can be obtained in many forms. Other than formal surveys‚ customer needs can also be obtained during customer visits‚ customers complaints and customer feedback. These data can be used as an input in the ISO system. By applying the principle
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Annals of Library and Information Studies 49‚4; 2002; 141-163. MEASURING QUALITY MANAGEMENT LEVEL WITH REFERENCE TO ISO 9000 AND TQM FOR SPECIAL LIBRARIES IN INDIA * RKVerma National Institute of Science Communication and Information Resources (NISCAIR‚ formerly INSDOC) 14‚ Satsang Vihar Marg‚ New Delhi The main objective of the study is to assess the. impact of six factors viz.‚ status of library; size of LIS units; sector of organization (administrative control); type of organization (major
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Victoria Williams Unit 6 Research paper What is an iso? An ISO is something that holds files contained on a CD or DVD. When using an ISO you have three different options you can either copy it to a CD or an DVD. Or you can mount it to a virtual CD or extract it onto a hard drive. ANSI stands for the American National Standards Institute which an organization in the US which sets the standards used for testing the quality and safety of electronic equipment‚ scientific equipment etc. It
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categories‚ segments‚ groupings or behaviors. But usually when they talk about standards‚ they’re talking about quality management. Management standards address the needs of organizations in training‚ quality auditing and quality-management systems. The ISO 9000 Series‚ for example‚ is a set of international standards for quality management and quality assurance. The standards were developed to help companies effectively document the elements they need to maintain an efficient quality system. They are
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have become commonplace is derived from an ISO International Standard. Adhering to the standard‚ which defines such features as an optimal thickness (0‚76 mm)‚ means that the cards can be used worldwide. International Standards thus contribute to making life simpler‚ and to increasing the reliability and effectiveness of the goods and services we use. What is iso? The International Organization for Standardization (ISO) is a worldwide federation of national standards
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role that quality plays in business competitiveness and to show how TQM has developed into a way of managing the whole business to ensure customer satisfaction at every stage. 2) To provide an awareness of the concepts and terminology of ISO 9000‚ ISO 14000 and TQM and of the work of the quality “GURUs” and their different approaches to quality management. Text book: S. Thomas Foster‚ (2007)‚ Managing Quality: Integrating the Supply Chain‚ Third Edition‚ Pearson-Prentice Hall‚ New Jersey
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Bridgestone/Firestone‚ Inc. (“B/F”) is an international manufacturer of products with manufacturing locations in 38 different locations throughout North and South America. Currently‚ all of B/F’s manufacturing sites are ISO 9000 certified[2] and several of their manufacturing locations are also ISO 14000 certified[3]. Approximately 75% of their annual revenues comes from developing‚ manufacturing and marketing a broad array of vehicle tires. The remaining 25% comes from the sale of other products‚ including
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World Wide Web. Available at http://web.ansi.org Harris‚ Robert (January 5‚ 2002). Virtual salt. Creative thinking techniques. Retrieved February 16‚ 2004 from the World Wide Web. Available at http://www.virtualsalt.com Praxiom Research Group (2004). ISO 9000 Introduction. Retrieved February 15‚ 2004 from the World Wide Web. Available at http://www.praxiom.com Society for Health Systems (2004). Check Sheet. Retrieved February 19‚ 2004 from the World Wide Web. Available at http://shs.iienet.org
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food at the point of consumption. Since food safety hazards can occur at any stage in the food chain it is essential that adequate control be in place. Therefore‚ a combined effort of all parties through the food chain is required. [edit]ISO 22000 standard The ISO 22000 international standard specifies the requirements for a food safety management system that involves the following elements: interactive communication system management prerequisite programs HACCP principles Critical reviews of
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