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    because this 1-pager offers a workable definition for Vision‚ Mission‚ Goals and Objectives in strategic management system context. Purpose Content Organization Strategy Vision Mission Goals Objectives The McKinsey Model (7ss Model) ISO 9000 People (who are ... ) Processes (that are ... ) Management Involvement Documents (that are ... ) Attachments (Quoted from Quality Progress by ASQC‚ circa 2003.) Organization Strategy Vision and mission statements play an important role

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    quality.nist.gov/Contacts_Profiles.htm ISO 9000 Standards • Voluntary standard that is quickly becoming the norm • Series of quality standards defined by the International Organization for Standardization • Certification to an ISO 9000 standard means that the firm has a quality management system in place that ensures consistency of output quality • Takes 9 to 18 months to get certified • ISO 9000 does not prescribe particular practices but

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    Recorded sessions: COS Section I A (Ch 5&6 Operations Management Textbook): http://wgu.adobeconnect.com/p5greg443u6/ COS Section I B (Ch 11 Organizational Behavior Textbook‚ ch 7&8 Operation Management)http://wgu.adobeconnect.com/p1gugp71enw/ COS Section IC (Ch 15&17 Operation Management): http://wgu.adobeconnect.com/p8bwu9q12q7/ COS Section II (Ch 9 Operations Management Textbook): http://wgu.adobeconnect.com/p6kte60617v/ COS Section II continued (Ch 10 Operations Management Textbook):

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    CODE QUALITY EVALUATION METHODOLOGY USING THE ISO/IEC 9126 STANDARD Yiannis Kanellopoulos1‚ Panos Antonellis2‚ Dimitris Antoniou2‚ Christos Makris2‚ Vangelis Theodoridis2‚ Christos Tjortjis3‚4‚ and Nikos Tsirakis2 1 Software Improvement Group‚ Amsterdam‚ the Netherlands y.kanellopoulos@sig.nl 2 Dept. of Computer Engineering and Informatics‚ University Of Patras‚ Greece {adonel‚antonid‚makri‚theodori‚tsirakis}@ceid.upatras.gr 3 Dept. of Engineering Informatics and Telecoms‚ University

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    ISO 14000 - FREQUENTLY ASKED QUESTIONS (FAQs) 1. What is ISO? ISO (International Organization for Standardization) is a worldwide federation of national standards bodies from each country. The object of ISO is to promote the development of standardization and related activities in the world with a view to facilitating international exchange of goods and services‚ and to developing cooperation in the spheres of intellectual‚ scientific‚ technological and economic activity. The results of ISO technical

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    and manufacture of products and services‚ or a subset of one or more of these things. You can also indicate whether the QMS must adhere to an externally regulated standard‚ such as those created by the International Organization of Standardization (ISO). Only operating procedures and work instructions that fall within the scope of the QMS need to be written. * 3 Meet with the people who have authority and responsibility for the areas of the company that fall within the QMS scope to decide

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    authority. E) none of the above‚ a successful TQM program incorporates all of the above 7) Costs of dissatisfaction‚ repair costs‚ and warranty costs are elements of cost in the A) Taguchi Loss Function. B) Pareto chart. C) ISO 9000 Quality Cost Calculator. D) process chart. E) none of the above 8) The assumptions necessary for a

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    Q5. Explain the steps in ISO 9000 registration and list any 4 advantages of ISO 9000 series. Answer. These steps are a good guide for establishing a timeline‚ schedule‚ and potential costs for the process of becoming ISO 9000 certified. 1. Get top management commitment Top management considers ISO 9000 registration Quality steering committee meets to evaluate process Committee informs top management of ISO 9000 costs‚ schedule‚ etc. Top management commits to pursue ISO 9000 registration Q6. Write

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    Society for Quality: http://asq.org/learn-about-quality/project-planning-tools/overview/pdca-cycle.html Campanella‚ J. (1999). Principles of Quality Costs: Principles‚ Implementation‚ and Use‚ Third Edition‚. ASQ Quality Press. ISOQAR Limited . (2013). ISO 9001 (QMS). Retrieved from ISOQAR - Part of the Alcumus Group: http://www.alcumusgroup.com/isoqar/standards/iso9001-quality/ Li‚ A. (2013). How Do the Needs & Expectations of Stakeholders Influence a Program ’s Plan? Retrieved March 6‚ 2013‚ from

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    Contents Particulars Page no. 1.0) Introduction 2.1) Company History 2.2) Aim

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