GROUP WORK Quality at The Ritz-Carlton Company (Quality) Prepared by: Romil Campos Mark Jaccobb Choi Onofre Consolacion III Lorvina Lamug Miljay Luna Lalaine Mesina TSOPEMAN R13 Ateneo-Regis MBA Program Rockwell Center‚ Makati City Prof. Arturo Zamora 28 February 2015 BRIEF OVERVIEW: The Ritz-Carlton Company The Ritz-Carlton Company was established by Albert Keller who purchased and franchised the name. There were known brands of the same name in Boston‚ Philadelphia‚ Pittsburgh‚ Atlantic City
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Value Engineering (VE): Value Engineering is an organized approach for identification and elimination of unnecessary cost. • QIP‚ QC & Benchmarking: Tata Steel adopted Juran Trilogy concept for undertaking Quality Improvement Projects (QIP). Quality Circles (QC) are small group activities which involves first-line employees who continually control and improve the quality of their work‚ products and services. Benchmarking is a process of exploring for best practices and performances across the
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References: Agrawal‚ S.K. (1993)‚ ``ISO 9000 implementation in Indian industry ’ ’‚ Proceedings of the Eighth ISME Conference in Mechanical Engineering‚ New Delhi‚ India‚ March‚ pp. 638-44. Ahire‚ S.L.‚ Landeros‚ L. and Golhar‚ D.Y. (1995)‚ ``Total quality management: a literature review
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Q 4. What are the four layers of documents of ISO 9000? Please explain the purpose of each layer of document and their interelationship ISO 9000 emphasis on document control as it could act as a means of communication‚ define and clarify quality activities‚ rationalize the work of quality assurance‚ facilitate quality control‚ provide a base for system audit‚ and as teaching materials. While the above benefit bases on 4 types of documents‚ according to ISO9001: 2008‚ 4.2.1‚ the quality management
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Hank Kolb‚ Director‚ Quality Assurance Problem Definition The fundamental problem is management. Senior management lacks the policies and visible support of a quality philosophy such as following a ISO 9000 Quality System. Even though they have recently appointed Hank Kolb to oversee their quality program‚ which is a move in the right direction‚ there is still a lack of visible senior management support for quality. The fundamental problem shows up in a number of symptoms such as putting schedule
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1177/0266242600184002‚ http://dx.doi.org/10.1177/0266242600184002 246 ISSN 1913-9004 E-ISSN 1913-9012 www.ccsenet.org/ibr International Business Research Vol. 4‚ No. 4; October 2011 Meegan‚ S.T.‚ & Taylor‚ W.A. (1997). Factors influencing a successful transition from ISO 9000 to TQM. International Journal of Quality and Reliability Management‚ 14(2)‚ 100-117. doi:10.1108/02656719710165383‚ http://dx.doi.org/10.1108/02656719710165383 Moreno-Luzon‚ M.D. (1993). Can total quality management make small firms competitive
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International Referred Research Journal‚ October‚2010. ISSN- 0974-2832VoL.II *ISSUE-21 Research Paper—ABST TOTAL QUALITY MANAGEMENT (A CASE STUDY OF IBM) *Vishal Gauttam Assistant Professor‚ A.B.S.T.‚ Shree Karni College‚ Jaipur. A B S T R A C T Every nation has its own independent historical and cultural background. The quality scenario‚ therefore‚ differs from one national setting to the other. The nations are orienting their quality management strategies and systems to meet the requirements
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Shaingai. Procurement was done in china for a variety of reasons‚ but mainly lower associated cost. Being a supplier for Whirlpool was not easy‚ Whirlpool’s standards were extremely high‚ The Whirlpool Supplier Quality System was developed based on the ISO 9001. The household appliance industry was
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6/21/2013 TOPICS TOTAL QUALITY MANAGEMENT 1. 2. 3. 4. 5. 6. Introduction to Quality (Prelim) Total Quality Management – Principles and Practices (Prelim) Total Quality Management – Tools and Techniques (Midterm) Fundamentals of Statistics (Midterm) Control Charts for Variables (Finals) Control Charts for Attributes (Finals) Chapter 1: Introduction to Quality Quality Reference book: Quality Control 8th Edition by Dale H. Besterfield. Pearson Prentice Hall. 2009 The ability of
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1.2.1.29 Organisational Culture. This sub-category describes how an organisation develops a culture and supports behaviours which are consistent with its values‚ and encourage achievement of organisational objectives. Most of the studies which addressed this issue focused on manufacturing companies. For example‚ Harber et al. (1993a) studied a large business enterprise within the electronics industry. They found TQM to be an excellent program to bring about massive change in both social and technological
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