Abdullah Younus younus.abdullah@ymail.com EMN 502 PROJECT QUESTIONS 1. Why is service quality more difficult to define than product quality? -While service and production share many attributes‚ services have more diverse quality attributes than products. For example‚ product like a personal computer is typically evaluated on its merits‚ and it makes little difference to the user whether the person that assembled the computer was in a bad mood the day the computer was made. Service
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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because this 1-pager offers a workable definition for Vision‚ Mission‚ Goals and Objectives in strategic management system context. Purpose Content Organization Strategy Vision Mission Goals Objectives The McKinsey Model (7ss Model) ISO 9000 People (who are ... ) Processes (that are ... ) Management Involvement Documents (that are ... ) Attachments (Quoted from Quality Progress by ASQC‚ circa 2003.) Organization Strategy Vision and mission statements play an important role
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Q5. Explain the steps in ISO 9000 registration and list any 4 advantages of ISO 9000 series. Answer. These steps are a good guide for establishing a timeline‚ schedule‚ and potential costs for the process of becoming ISO 9000 certified. 1. Get top management commitment Top management considers ISO 9000 registration Quality steering committee meets to evaluate process Committee informs top management of ISO 9000 costs‚ schedule‚ etc. Top management commits to pursue ISO 9000 registration Q6. Write
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approach an organization takes toward ensuring customer requirements are met. That approach may be non existent‚ nascent‚ evolving‚ chaotic‚ or it may be systematic and mature. ISO 9001:2000 is an international standard providing requirements for quality management systems. Currently more than 100 countries have adopted ISO 9001 as a national standard. Organizations that have suitably demonstrated compliance with the requirements of the standard can register a certificate recognizing the scope
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Quest- 1 What is Production Management and its objectives? Explain Scope and function of Production Management? Ans:- Production is basically defend as conversion of Inputs into output through transformation process . Input include 5m‚s i.e. man ‚ machinery ‚ money ‚ material methods &output is final goods. [pic] Examples:- Production Management It is process in which performance of management activities are done with regards to selecting designing operating
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According to ISO (The International Organization of Standardization) a ‘Management system standards provide the organization with a model to follow in setting up and operating the management system. This model incorporates the features on which experts in the field have reached a consensus as representing the international state of the art. A management system which follows the model or "conforms to the standard" - is built on a firm foundation of state-of-the-art practices ́ (ISO 2007c). Respective
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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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medal? The answer to this question from my point of view requires further comparison between Quality and Safety systems currently implemented by most operators globally. My research will be based on and with reference to the EU-OPS Quality System‚ ISO 9000 (International Organization for Standardization) quality management standards‚ International Labour Organisation (ILO) SMS Model and ICAO recommendation on SMS (Safety Management System). The EU-OPS Quality System/ requirements Overview The
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Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective‚ the customer-supplier interfaces must extend into‚ and outside of‚ the organisation‚ beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control
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