Unit two: Principles of providing administrative services Assessment Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how/when they would be used. Feature How / when used Answer phone Answer phone is used when there is nobody on the end of the line to take the call it is used to leave a message for the person you
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how it is used appropriately. There is no definite guide to the content of a first aid kit but as a guide you will expect to see: * 2 sterile eye pads * 20 individually wrapped sterile dressings * 4 individually wrapped triangular bandages * 6 safety pins * 6 medium sized and individually wrapped sterile and non-medicated wound dressings * 2 large sized and individually wrapped sterile and non-medicated wound dressings * At least 1 pair of disposable gloves * No tablets
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food
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UNIT 4222-264 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL (ICO1/201) Outcome 1 understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation to the prevention and control of infection * To ensure that their own health and hygiene does not pose a risk to service users and colleagues. * To ensure effective hand washing is carried out when working with service users‚ giving personal
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. * The first thing you need to do is save a copy of this document‚ either onto your computer or a disk * Then work through your Assessment‚ remembering to save your work regularly * When you’ve finished‚ print out a copy to keep for reference * Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor
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Level 2 Certificate in Equality and Diversity Unit 1: Exploring Equality and Diversity Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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sibling/family member – E.g. A baby brother‚ adoptive sibling‚ long lost relative * Puberty * Changing class/teacher/going up a year – E.g. A teacher that has left has been replaced‚ young person has been put up or down a set in Secondary school 2. Identify translations that only some children and young people may experience e.g bereavement * Family bereavement - E.g. death of a parent‚ grandparent or another family member. * Being adopted/put into care - E.g. becoming an orphan or parent/guardians
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SOUTH & CITY COLLEGE BIRMINGHAM CERTIFICATE IN BUSINESS & ADMINISTRATION LEVEL 2 UNIT 207: USE ELECTRONIC MESSAGE SYSTEMS NAME: Charrelle Heath DATE: 2/4/2014 1.1 Describe the main types of electronic message systems An electronic messaging system (EMS) allows users to send and receive messages electronically. Two of the main types of electronic message systems are as follows: E-mails‚ these work by the message leaving your inbox‚ it is then transferred to a number of servers before
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