of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY GUIDE This is to certify that PGDM No. 11052 Mr. Soumya kanti
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complete outsider until he dies as a powerful landlord of both Wuthering Heights and Thurshcross Grange. In the first part of Nelly’s narration‚ she begins by telling how Heathcliff comes about the house. ‘We crowed round‚ and‚ over Miss Cathy’s head‚ I had a peep at a dirty‚ ragged‚ black-haired child.’ Such language explores that he is no ordinary child. The other children then Hindley and Cathy couldn’t believe what their father had bought home. ‘Mrs Earnshaw was ready to chuck it out of the doors…asking
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In this drama and action movie a lot of life lessons could be applicable to multiple audiences. Investing in this movie will bring awareness to issues such as suicide‚ depression and learning to cope with problems. It will allow people to learn about the impact of suicide to those around them. In “I’m Sorry”‚ a woman trying to commit suicide ends a pregnant woman’s life. She can’t deal with the remorse and ends up killing herself. The setting of this movie will be in a suburban town in Chicago
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The character Hamlet from Shakespeare’s text Hamlet shows a conflicted demonstration of moral integrity. To dissect the morals in question‚ they are compiled from religious rules‚ logic‚ common sense‚ conscience and the local laws of the Elizabethan era. Religion plays a key role in dictating correct behaviour during the Elizabethan era; only part of which Hamlet follows. ‘The Divine Right of Kings’ was a well known and accepted concept; insinuating that kings had the support of God‚ and that
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Situation This case study presents the Delacroix Company which has to face with new objectives: to identify new channels of distribution of their shows. The goals are setup by the members’ boards and we have three persons involved in a new challenge: should they listen to the customer feedback? Natalia is an experimented member of the company who hired Elizabeth as an marketing responsible. They have to propose a new marketing strategy based on the client feedback‚ but Henry‚ the founder of the
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aid of men. Before meeting her husband George‚ Martha lived under the support and guidance of her father. Even when she became an adult‚ her goal was not to find success‚ but rather to find a man whose success she could live through. The thought of personal sustainment was a fleeting one‚ if one at all. After knowing her guests‚ Nick and Honey‚ for a mere few hours‚ Martha drunkenly divulges to them intimate details of her life. When recounting her early adulthood‚ Martha says‚ “So after I got done
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Journal of Occupational Health Psychology 2011‚ Vol. 16‚ No. 1‚ 80 –94 © 2011 American Psychological Association 1076-8998/11/$12.00 DOI: 10.1037/a0021708 I Know What You Did: The Effects of Interpersonal Deviance on Bystanders Merideth Ferguson Baylor University Bruce Barry Vanderbilt University Using social information processing theory‚ we explore how interpersonally directed deviance affects work group members who observe or are aware of these insidious behaviors. In a field study
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I Will Never Marry You I had gotten engaged on November 4th 2009 on my birthday‚ and I was the happiest person alive that day. Come to find out the person I was engaged to changed instantly once I accepted his engagement. A couple of weeks later‚ I found pictures of my fiancé having sex with women from a Dominican Republic trip he went on with his friends‚ and he said he did it because the women there cater to American men. The cheating and lying never stopped from there‚ and this is the main
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brilliant works in filmmaking‚ “On the Waterfront”. The viewers are moderately convinced‚ by looking at the mere world of brute force and injustice‚ that someone has to play the heroic role in order to return justice and hope to the working class on this dock. Edie Doyle seems to stand out among the rest as a candidate with her superior quality possessed from her strong Christian values. Likewise‚ someone like Terry Malloy who being seen as “a bum” by everyone‚ also manages to lead the longshoremen
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Monsters Inc. Monsters Inc. might just be seen as a Pixar animated kid’s movie when you first see it‚ but when you look deeper into it‚ you can see many similarities to general economic concepts‚ as well as our economy today. There are two totally different worlds in the movie; there is the world of the monsters and then there is the world of the humans‚ however‚ the monsters have to rely on the humans to survive. The monsters have to steal the screams of human children to use as a source of
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