acquired a reputation for possessing a strong customer-service organizational culture. The textbook states‚ “Organizational culture is what the employees perceive and how this perception creates a pattern of beliefs‚ values‚ and expectations” (Ivancevich‚ Konopaske‚ & Matteson‚ 2011‚ p. 40). Since its inception in the 1970s‚ FedEx’s culture has centered on the customer. “If employees are to transform to be customer-focused‚ the idea must first begin with the leadership team and filter through
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Theory. Journal of Accounting Research‚ 359-366. Ghazi‚ S. R.‚ Shahzada‚ G.‚ & Khan‚ S. (2013). Resurrecting Herzberg’s Two Factor Theory: An Implication to the University Teachers. Journal of Educational and Social Research‚ 445-451. Gibson‚ J. L.‚ Ivancevich‚ J. M.‚ & Donelly‚ J. (1979). Organizations: Behavior‚ Structure‚ Processes. Dallas: Business Publications Inc. Guha‚ A. B. (2010). Motivators and Hygiene Factors of Generation X and Generation Y-The Test of Two-Factor Theory. Vilakshan: The XIMB
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between departments‚ to identify the advantages of Electrolux having individuals from different departments and functional areas work together on product design‚ and to explain how Electrolux can use teamwork to succeed in a competitive market (Ivancevich‚ Konopaske‚ & Mattenson‚ 2011). After analyzing the day-to-day operations of the company‚ Mr. Straberg determined his first order of business was to eliminate the barriers and increase communication between departments. The barriers that exist
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PROCESSES A. Decision-making B. Communications C. Organization change and learning Textbooks to help you prepare: Gibson‚ James‚ John Ivancevich and James Donnelly. Organizations: Behavior‚ Structure‚ Processes. Current edition. Boston: McGraw-Hill Moorhead‚ Gregory and Ricky Griffin. Organizational Behavior: Managing People and Organizations. Current edition. Boston: Houghton Mifflin SAMPLE QUESTIONS 1. Concerning organizational cultures‚ a. b. c. d. 2. a strong culture is a more productive
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References: 1. Gabarro‚ J (1993). Thurgood Marshall High School. The Harvard Business Review. 2. Ivancevich‚ J. M.‚ Konopaske‚ R.‚ & Matteson‚ M.T. (2011). Motivation. In Organizational Behavior and Management. (9th ed.‚ pp.119-148) New York‚ N.Y: McGraw-Hill.
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Organisation Behaviour is a study of a people‚ individuals and a group of people’s thinking‚ feeling and behaviour in a organisation. "That is‚ it interprets people-organisation relationships in terms of the whole person‚ whole group‚ whole organisation‚ and while social system" （Nwlink.com‚ 2008). Because most of us work in organisations‚ learning organisational behaviour is able to help us understand‚ predict and influence the behavious of others in organisational setting‚ and trends in organisational
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The Human Resources System at Texas Tech University Patrick Britz Human Resource Management‚ MBA 533 Dr. Rina Coronel February 24‚ 2013 Abstract Texas Tech University is a teaching and research institution that offers bachelors‚ masters and doctoral degrees in numerous disciplines. It is located in Lubbock‚ Texas and was founded in 1923. Texas Tech has an enrollment of approximately 30‚000 students and there are an estimated 9‚000 full-time employees‚ which includes faculty and
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Inequity‚ Journal of Abnormal and Social psychology‚ 64(4)‚ p. 422-36. Alon‚ I. (2003) Chinese Culture‚ Organizational Behavior‚ and International Business Management‚ the United States of America‚ Praeger. Armstrong‚ M. (2004) Employee Reward‚ 3rd Edition‚ Great Britain‚ CIPD. Asia Law and Practice Ltd (1995) ‘China Staff’‚ Exotic Benefits‚ May-June: 2-3. Austen‚ J. quoted in ‘Nuff said’ (2006) South China Morning Post – Review‚ 16 April‚ p. 3. Bai‚ X. and Bennington‚ L. (2005) Performance Appraisal
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Course : Organizational Behavior-II Faculty : Dr. M Sengupta & Dr. N Sengupta Batch : 2011-13 Term : III Credits : 3 Objectives: To familiarize the students about the basic concepts‚ theories and dynamics that operate in an organizational setting with regard to the behavior of people within it. In this course the focus would be on covering the organizational aspects namely‚ leadership‚ group and tema dyanmica and other organization related issues. Pedagogy: A variety of pedagogical
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Armstrong‚ M. (2006). A Handbook of Human Resource Management Practice 10th Edition. Barrow‚ S. and Mosley‚ R. (2005). The Employer Brand: Bringing the Best of Brand Management to People at Work. Publisher: John Wiley & Sons Ltd. Bratton‚ J‚ and Gold‚ J. (2007). Human Resource Management‚ Theory and Practice 4th Edition: London‚ Palgrave‚ MacMillan Deb‚ T Holden‚ P. (1998). The Excellent Manager’s Companion Ivancevich‚ J Reed‚ A. (2001). Innovation in Human Resource Management: Tooling Up for the
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