Customer Relationship Management of Dell - 2 Weeks Ago -------------------------------------------------------------------------------- Dell Inc: (NASDAQ: Dell‚ HKEX: 4331) is a American multinational information technology corporation based in Round Rock‚ Texas‚ United States‚ that develops‚ sells and supports computers and related products and services. Bearing the name of its founder‚ Michael Dell‚ the company is one of the largest technological corporations in the world‚ employing more
Premium Personal computer Hewlett-Packard Dell
[pic] [pic][pic] DELL INC. Michael Dell founded Dell based on a simple concept of selling computers directly to their customers. Figure below showed Michael Dell has the founder‚ CEO and Chairman of Dell Inc.:- [pic] Figure 1: The founder‚ CEO and Chairman of Dell Inc He holds the record of being the longest tenured chief executive officer of the company. His concept eliminates retailers that consume time plus added cost. His concept also helps Dell to understand the needs
Premium Personal computer Dell Hewlett-Packard
Computer Hardware Industry and Dell‚ Inc. Analysis Abstract This research is made to analyze computer hardware industry and focus on Dell Inc. First part will be analyzed overall industry and competitive analysis by answering 7 key questions. The second part will be evaluated company resources and competitive capabilities by answering 5 key questions. This research can help manager to understand more about computer hardware industry and learn how Dell deal with their competitors
Premium Strategic management Dell Personal computer
Great men and thinkers can move mountains and open paths to new industries. Giving Credit Where Credit Is Due As entrepreneurs in a growing world of technology and change Andy Grove and Michael Dell pioneered the industry. They were innovators‚ visionaries and industry leaders in their fields. Andy Grove envisioned change to create faster and more productive ways to utilize the way we process information. As an immigrant he passed through the
Premium Personal computer Computer Intel Corporation
CONTRASTING MANAGEMENT STYLE OF DELL AND GROVE Abstract Management style was examined in the manner two industry leaders run a company that competes against each other‚ Michael Dell‚ founder of Dell Computer Corporation and Andy Grove‚ co founder of Intel Corporation. (Krames‚ J.A. 2003). This paper studies both leaders’ unique contribution to the computer technology industry and the contrasted personal beliefs and leadership styles they exhibited on their way to success. Dell‘s high performance
Premium Personal computer Management Dell
Dell 4p’s of the Marketing Mix COMPANY BACKGROUND [pic] [pic] Introduction of Dell Inc. Dell Inc. is a multinational technology corporation that develops‚ manufactures‚ sells‚ and supports personal computer and other computer related-products. Dell Inc. based in Round Rock‚ Texas. Dell Inc. employs more than 82‚700 people worldwide. Dell Inc. grew during the 1980s and 1990s to become (for a time) the largest seller of PCs and servers. As of 2008 it held the second spot in computer sales within
Premium Dell Marketing Personal computer
Dell Inc. in 2008: Can it overtake Hewlett-Packard as the Worldwide Leader in Personal Computers? Dell is a global company that delivers products and services in more than 190 countries and over 40000 employees who live and work on six continents. The company deals in enterprise computing products‚ desktops‚ monitors‚ printers‚ notebooks‚ handhelds‚ software and peripherals with a focus on fully integrated improved environmental performance into business. The company had gone through many ups
Premium Personal computer Dell Hewlett-Packard
Application Case DELL—USING E-COMMERCE FOR SUCCESS The Problem/Opportunity Founded in 1985 by Michael Dell‚ Dell Computer Corp. (now known as Dell) was the first company to offer personal computers (PCs) via mail order. Dell designed its own PC system (with an Intel 8088 processor running at 8 MHz) and allowed customers to configure their own customized systems using the build-to-order concept. This concept was‚ and is still‚ Dell’s cornerstone business model. By 1993‚ Dell had become one
Premium Dell Electronic commerce Business model
INTRODUCTION 1.1 Project Description The Internet has given Dell to grow revenues without suddenly increasing customer service costs. Dell has linked electronically by the Internet to network as a “virtual company” or value web in order to capitalizing its reputation as an e-commerce pacemaker. Dell’s alteration of using the virtual company approaches is to expand its business scope without making a major acquisition. Therefore‚ Dell are aimed that e-commerce efforts can improves their efficiency
Premium Customer service Personal computer Sales
An investigation of Dell and Hewlett Packard’s business models: How is competitive advantage created? Introduction: Dell and Hewlett Packard (HP) are two of the most influential companies in the PC market. The CEO of HP requires an understanding of how dells strategy allows it to achieve a competitive advantage so that he/she can counteract it. This report has been carried out to provide the CEO with the necessary information to do this. Therefore the objective of the report is to provide the CEO
Premium Customer service Dell Supply chain