Singapore Airlines – Case Analysis Situational Analysis Singapore Airlines (SIA) began with the incorporation of Malayan Airways Limited (MAL) in October 1947.The incorporated companies were the Ocean Steamship Company of Liverpool‚ the Straits Steamship Company of Singapore and Imperial Airways. The airline’s first flight was chartered from the British Straits Settlement of Singapore to Kuala Lumpur in April 1947 using an Airspeed Consul twin-engine airplane. SIA has remained competitive
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how the airline industry does to make up for the profits with their new “simplified low-cost pricing.” It’s also the sign that major carriers like AA‚ Delta‚ and UA are being forced to cut some of their expensive prices as rival discount airlines rapidly expand. So far‚ the price-cutting is still happening only in certain cities‚ and not nationwide. They are doing that technique to attract customers from other airlines and to create customer loyalty among regular flyers. Meanwhile‚ the airline needs
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self-actualization included personal experience. As it is mentioned above‚ first of all they provide comfortable seats‚ high quality food and straight flights‚ if it is possible. Qantas makes domestic and international ways as well‚ their flights operates to 56 metropolitans. However they don`t only specialized on air-service‚ they also have catering and Qantas holiday‚ where they provide high ranking service and unforgettable feelings. (About Qantas‚ 2012) The
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Airline Services – Singapore Airlines Singapore Airlines (SIA) has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1st May 1947. 26 years later‚ Malayan Airways‚ which was renamed MSA in 1963‚ split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing B707s
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Case 21 Southwest Airlines Contents Introduction 1 The Problem 1 The Analyses 2 The Alternatives 3 The Recommendations 4 Conclusions 4 References 4 Introduction Millions of people fly everyday. Southwest airlines provide low-fare travel among 58 cities in the United States. Although the airline industry suffered greatly in the aftermath of September 11‚ Southwest was able to continue to hold strong. Southwest airline continues to maintain steady sales as much of the industry
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is available at www.emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted
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evaluate the adaptation of the marketing mix (MM) of two airlines with respect to a certain marketing tactic. Therefore‚ Etihad Airways‚ the national carrier of the United Arab Emirates (UAE) and the South African low-cost carrier Mango have been chosen for the comparison. Hence‚ brand positioning and awareness will be appraised as a marketing tactic for both airlines. Secondly‚ this report will compare and evaluate how these two airlines adapt product and promotion as part of the MM in order
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Southwest Airlines: 1993 (A) - Just Plane Smart -SummaryIntroduction: During the summer of 1003‚ the company was about to receive two uncommitted airplanes. The director of schedule planning needed to find a way to put these machines to work and meeting growth objectives without damaging the company’s focus. The main decision should be compliant with the Southwest Airlines’ organizational culture. History: Southwest started in 1971‚ after going through court battles caused by competitors that
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company do either corporate or industry effects. Porter’s Competitive strategies Competitive Strategies Lower Cost | Differentiation | Cost Leadership | Differentiation | Cost Focus | Differentiation Focus | Cost leadership : Virgin Blue reduces the cost by selling food on board ‚booking by Internet or Mobile phone ‚limiting the number of airport ‚Low operating cost including less aircraft equipment cost by using single type of aircraft which boeing 737 ‚reduce personal expenses
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Airline Deregulation Act of 1978 According to Congress‚ the Airline Deregulation Act of 1978 which was also known as ADA was to amend the Federal Aviation Act of 1958 to totally phase out the Civil Aeronautics Board (CAB) (Congress‚ n.d.). As such‚ the primary purpose of the act was to remove the federal government control over routes‚ fares‚ schedules and market entry of new airlines (GAO‚ 1996). The Airline Deregulation Act of 1978 was introduced by Senator Howard on February 6‚ 1978 and was signed
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