1. How did the concept of LCC emerge in India? Which factors encouraged the growth of LCCs? Ans 1.: The history of aviation industry dates back to 1930 when the Tata group launched the Tata airlines. Though at that time the entry of private firms were restricted but after the liberalization the entry of private owned airlines operators and LCC emerged in the Indian market. By 1994 the government approved the entry of private players in the market. LCC emerged as the main concentration
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Benefits from project……………………………………………………….9 7. Presentation 1- Introduction This project summarizes the concept of transforming leaders‚ which Transforming leadership mean a process in which "leaders and followers help each other to advance to a higher level of morale and motivation". If we trying to move into a new leadership position‚ we must correctly diagnose the situation we’ll be facing in that new role‚ we risk over relying on strategies that worked for us in the past‚ but those approaches
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Operational Risk Management Operational Risk Management‚ otherwise known as ORM‚ is defined as a continual recurring process which includes risk assessment‚ risk decision making‚ and execution of risk controls‚ which results in acceptance‚ mitigation‚ or avoidance of risk. It is the oversight of operation risk‚ which is a risk arising from execution of a company’s business functions. It is a very wide concept which focuses on the risks arising from the people‚ systems and processes through which
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TLFeBOOK Blue Ocean Strategy ( ) ( ) ( ) ( ) ( Blue Ocean Strategy How to Create Uncontested Market Space and Make the Competition Irrelevant W. Chan Kim Renée Mauborgne H A R VA R D B U S I N E S S S C H O O L P R E S S BOSTON‚ MASSACHUSETTS Copyright 2005 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America 09 08 07 06 05 5 4 3 2 1 No part of this publication may be reproduced‚ stored in or introduced
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing
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Factors affecting operational planning In this day and age planning is key to any business startup‚ especially during these tough economic times. As we prepare a plan for any business many factors arise including the strengths‚ weakness‚ opportunities‚ threats and trends in any business planning. Let ’s explore deeper to analyze the very important factors. Strengths: Internal positive aspects that are under control and upon which you may capitalize. Good examples of internal strengths are: Company
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manufactures & sales two products A & B. Each unit of product A requires 1 hour of machining & 2 hours of skilled labour‚ whereas each unit of product B uses 2 hours of machining & 1 hour of labour. For the coming month the machine capacity is limited to 720 machine-hours & the skilled labour is limited to 780 hours. Not more than 320 units of product A can be sold in the market during a month a) Develop a suitable model that will enable determination of the optimal product-mix. b) Determine
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Operational Planning for Wal-Mart Introduction The first Wal-Mart was opened in Rogers‚ Arkansas‚ in 1962. By 1969 it was incorporated into Wal-Mart Stores‚ Inc.‚ and in 1972 went public on the New York Stock Exchange. The company grew steadily across the United States‚ and by 1990 was the nation’s largest retailer. In 1991 and 1994‚ Wal-Mart moved into Mexico and Canada respectively. By 1997 it was incorporated into the Dow Jones Industrial Average. As of 2005‚ Wal-Mart has stores in the United
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associated with the term "fast food". Today competitions are Burger King and Wendy’s. Capacity The process flow customers need when visiting a McDonald’s restaurant is getting their food done right at a fast and quick time. McDonald’s limit to serve a customer is four (4) minutes. But‚ sometimes those four minutes turn out to be more because of some number of reasons for example customer not happy with cold fries‚ or with the way their sandwich is made. Another example is short staff because the Manager
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