International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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An example of an operational strategy I found was within the NIKE organization. NIKE was created in 1972‚ by co-founder Bill Bowerman & his University of Oregon runner Phil Knight. Together‚ with the people they hired‚ the company was able to grow and expand from a U.S. based footwear distributor to a global marketer of athletic footwear‚ apparel & equipment that is unrivaled in the world today (www.nikeinc.com). Operations strategy is the development of a long term plan for using the major resources
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LEADERSHIP – INDIVIDUAL TERM PAPER Leadership – Individual Term Paper Mohammad Hatta Bin Adam Matric No 814970 Master of Business Administration Universiti Utara Malaysia INDIVIDUAL TERM PAPER TASKS 1. Select an individual that was considered as a leader from your own perspective 2. Discuss the individual’s ability in responding to the situation/scenario. Please state the situation/scenario faced by the respective leader in the paper 3. Consider theories and concepts in leadership
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Experiments and Statistics The Short Laboratory Report Momentum principle and jet impacts Introduction Water turbines are widely used throughout the world to generate power‚ they were developed in the 19th century and were widely used for industrial power prior to electrical grids. This is applying the principle of conservation of linear momentum theorem. When a jet of fluid strike a flat or curved surface it will produce a force. The fluid will not rebound
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REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
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Business Excellence through Integration of TQM and HRM Ms. Ankur Jain Research scholar‚ Birla Institute of Technology‚ Mesra‚ Ranchi E mail: rukna_niaj@yahoo.com Phone: +91- 9873431091 Abstract Purpose – This paper seeks to examine employees’ perceptions of business excellence or High Performance Work System (HPWS) and its relationship with TQM/HRM practices within software industry in India. Despite extensive research on TQM/HRM practices and HPWS‚ none examines this scope of investigative
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launched‚ the Pioneer (Courtney‚ 1) .This spacecraft just touched the beginning of space‚ or the edge of the stratosphere (Courtney‚ 1).This spacecraft is one of the reasons the Jet Propulsion Laboratory created the Voyager. In the mid 1960s‚ we figured out that all of the outer planets will align (Bell‚ Interview). The Jet Propulsion Lab (this is the lab that creates all of the rockets) knew that the planets aligning was good because it only happens about 175 years in 1980 for the year (Bell‚ Interview)
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and Processing 41 (2002) 551– 561 www.elsevier.com/locate/cep Evaluation of steam jet ejectors Hisham El-Dessouky *‚ Hisham Ettouney‚ Imad Alatiqi‚ Ghada Al-Nuwaibit Department of Chemical Engineering‚ College of Engineering and Petroleum‚ Kuwait Uni6ersity‚ P.O. Box 5969‚ Safat 13060‚ Kuwait Received 4 April 2001; received in revised form 26 September 2001; accepted 27 September 2001 Abstract Steam jet ejectors are an essential part in refrigeration and air conditioning‚ desalination‚ petroleum
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Customer focus Customer satisfaction and loyalty are two important indicators for business. If organizations can meet customer expectations‚ it only can help improve customer satisfaction but not loyalty. However‚ if the quality can exceed customer expectations‚ it can help improve and sustain customer loyalty. There are tremendous practices for performance excellence in terms of customer focus. For example‚ identify different customer groups and understand their needs‚ create an organizational culture
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_______________________________________________________ _ ____ 15 X. Market Strategy____________________________________________________________16 XI. Product __________________________________________________________________17 -Packaging____________________________________________________________ 17 - Figure 6_____________________________________________________________ 18 -Product Strategy_________________________________________________ ____ 18 -Figure 7_________________________________________ ____________________
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