Creek‚ Choctaw‚ and Cherokee. D. Iroquois Confederacy 1. Created by the legendary leader‚ Hiawatha. 2. Developed political and organizational skills to sustain a robust military alliance that menaced its neighbors. IV. Indirect Discoveries of the New World A. Blonde bearded Norse from Scandinavia reaches North America. 1. The Vikings landed around 1‚000 C.E. 2. They landed at a place near L’Anse aux Meadows in present-day Newfoundland. 3. They soon abandoned the place and their discoveries were
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marks and dogs. Stars are SBU’s with high share or high growth market. Virgin Atlantic is clearly the cash cow of the Virgin Empire but we have undertaken a portfolio analysis from the viewpoint of Virgin Atlantic. With regards to Virgin Atlantic Airways we believe that there is no star. The cash cow is the Upper Class section. Cash cows have high share of a low growth market and generate higher cash revenues.30 This high end product targets wealthy customers and business passengers. This is the highest
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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Robert Traylor and Paul Barwell are tasked with optimizing supply chain management for Cathay Pacific Airways (CX)‚ one of the most profitable and respected airlines in the world. In order to maintain its outlook on growth in this increasingly competitive industry‚ their team must reduce operating costs while improving their customers’ flight experience. Since spare components represent most of the inventory value in their supply chain‚ spare parts operations should be the key focus. From the
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Barger‚ previously president and COO of JetBlue‚ was named the airline’s CEO. JetBlue’s board promoted Barger to the CEO role in the wake of a highly publicized operational crisis in February that led to the cancellation of over 1‚100 JetBlue flights and adversely affected the travel plans of thousands of passengers. Though numerous interviews and meetings during the past day allowed Barger to outline his vision for the airline‚ he realized that he needed to move quickly in implementing that
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management and crew members in 2009-2011. For change to take place‚ there will be steps to take before the change should be implemented. Drastic measures and shock tactics should be taken into consideration In 2007‚ credit crunch from USA banks (BBC News‚ 2009) caused an impact globally however British Airway’s was not very affected by the recession. With reference to British Airway’s Annual Report 2007/2008 (2009)‚ British Airway’s finance costs for 2007/08 were £175 million‚ compared with £168 million
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Meltdown at Jet Blue Meltdown at Jet Blue Management Issues that caused the Jet Blue problem Management made the first mistake by looking at the problem too simply‚ and not thinking about the end result fully. When I say this‚ I am talking about the planes and the weather‚ but it could also apply to the IT solutions that Jet Blue had implemented prior. The planes should have been left in the terminal until the weather cleared‚ instead of loaded with passengers and try to make the flight out
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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A.P. U.S. History Notes Chapter 1: “New World Beginnings” Summary: 225 million years ago‚ Earth was one supercontinent (Pangaea) and ocean. About 10 million years ago‚ the North America that we know today was formed (geographical shape). The first discoverers of North America were nomadic Asians who wandered over here by way of an exposed land bridge from Russia to Alaska during the Ice Age. Though they were hunters at first‚ by 5000 BC‚ they had become hunter-gatherers with a diet of
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New World Beginnings Before the founding of America and the flood of new animals‚ crops‚ and land‚ there was a supercontinent that once held all of Earth’s dry land. As it split apart‚ it left what is today North and South America‚ Australia‚ Africa‚ Europe‚ and Asia. Millions of years later‚ the world froze over in the Great Ice Age. Many believe that the ice‚ some of which was two miles thick‚ created a bridge that connected Eurasia and North America. Animals and people crossed the bridge and
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