MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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COMPANY BACKGROUND Etihad Airways is the national airline of the United Arab Emirates‚ with its base and hub being in the nation’s capital city‚ Abu Dhabi. Established in 2003 by Royal (Emiri) Decree‚ Etihad Airways is owned and supported by the Government of Abu Dhabi. The Skytrax 5 – star certified airline ranks among one of the top airlines both regionally and globally‚ in just a short period of time. It is one of the five primary divisions that the esteemed Etihad Aviation Group (EAG) is comprised
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Report: Long haul Destinations . Appeal of a Destination Inhoud Introduction. 3 Types of visitors. 3 Methods of transport. 3 Availability ‚ Frequency‚ Travelling time and Cost. 3 Suitability and Convenience. 4 Natural ‚ Built attractions and Events. 4 Major Events 5 Shopping 5 Culture. 6 Destinations Facilities. 6 Local Transport. 6 Accommodation. 7 Entertainment. 7 Food and Drinks. 7 Climate
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DVD4LESS.COM Case Study Kaplan University GB570 Managing the Value Change DVD4less.com is a successful company that specializes in providing high-end DVD players. Their technique is purchasing large quantities of DVD players from a small number of suppliers. By conducting business in this manor‚ it allows for significant discounts. “DVD4less.com manages to sell its DVD players for $200 less than all of its high-end competitors‚ thereby creating competitive advantage.” (Coyle‚ 2008)
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Chapter 2 Images of Managing Change Learning Objectives • • • • • Understand the importance of organizational images and mental models. Identify different images of managing and of change outcomes. Outline six different images of managing change. Identify the theoretical underpinnings of these six change management images. Understand the practical implications of the six images and how to use them. Images of Managing Change Images of Managing Change ◦ Top-down
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Faculty of Business and Law SIM335 Managing Projects Level: 3Module: SIM335 Managing Projects Assignment code: SIM335Contribution to the module assessment: 100% This is an individual assignment-please complete both tasks 1 and 2 Both tasks relate to the units in the module guide and the attached case study. It is advised that you read the case study thoroughly before attempting the tasks. Task 1 (40% marks) 600 words (+/- 10%) each short answer question requires a response in a few sentences
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Executive summary In this report we will evaluate the definition of managing diversity‚ its importance‚the consequence and some realted application towards certain organization.Managing diversity in generally talks about age and gender.but in real life‚it speak broader than just that. It include more in the likes of race‚culture‚religion‚family background‚personel skill‚ attributes and so on.it is important to understand the dimension of diversity‚ in order for us to take it in a different level
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1. What was life like at "old" British Airways? • Employees were embarrassed to mention they worked for the company. • British Airways stumbled into its 1979 state of inefficiency in large part because of its history and culture. • British Airways faced the worst crisis in its history in the late 1970’s early 1980’s. • Unless they took immediate action they were heading for a loss of at least £100 million within that present financial year. • They faced the potential that by that following
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CMEC01 12/8/06 8:50 Page 1 Chapter 1 Managers and Managing LEARNING OBJECTIVES After studying this chapter‚ you should be able to: ✓ Describe what management is‚ why management is important‚ what managers do‚ and how managers utilise organisational resources efficiently and effectively to achieve organisational goals. ✓ Distinguish among planning‚ organising‚ leading and controlling (the four principal managerial functions)‚ and explain how managers’ ability to handle each one can affect
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Bcor 120: Principles of management Safa Manai Group 8 Case application 1: Goodwill Industries International 1/ Goodwill industries international is a non-profit organization that uses surplus revenues to achieve its goals through planning to obtain more donations‚ organizing by preparing plans and deciding how and when to use them‚ leading by motivating employees and encouraging them to work hard and controlling by monitoring the progress of the organization‚ making corrections and being responsive
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