iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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Articles British Airways‚ (2012)‚ Our strategy and objectives‚ annual report and accounts 2011/2012 British Airways‚ (2011)‚ Our strategy and objectives‚ annual report and accounts 2010/2011 British Airways‚ (2010)‚ Our strategy and objectives‚ annual report and accounts 2009/2010 British Airways‚ (2009)‚ Our strategy and objectives‚ annual report and accounts 2008/2009 British Airways‚ (2008)‚ Corporate Responsibility‚ annual report and accounts 2007/2008 David F.R. (2012)‚ Strategic Management‚ Prentice
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Barger‚ previously president and COO of JetBlue‚ was named the airline’s CEO. JetBlue’s board promoted Barger to the CEO role in the wake of a highly publicized operational crisis in February that led to the cancellation of over 1‚100 JetBlue flights and adversely affected the travel plans of thousands of passengers. Though numerous interviews and meetings during the past day allowed Barger to outline his vision for the airline‚ he realized that he needed to move quickly in implementing that
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Table of Contents EXECUTIVE SUMMARY 2 1. COMPANY OVERVIEW 2 1.1 RECENT PROBLEMS FACED BY BA 3 2. CURRENT STRATEGIC POSITION OF BRITSH AIRWAYS 3 2.1 BRITISH MERGER AND ALLIANCES 4 3. EXTERNAL ENVIRONMENTAL FACTORS 5 3.1 PESTEL ANALYSIS 5 3.2 FIVE FORCES ANALYSIS 11 3.3 LAYERS OF THE BUSINESS ENVIRONMENT 14 3.4 COMPETITORS ANALYSIS 15 3.5 STAKEHOLDER ANALYSIS 17 3.5.1 STAKEHOLDERS MAPPING: The Power/Interest Matrix 18 4. INTERNAL ANALYSIS 22 4.1 RESOURCES-BASED
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the liquidity of the company. Moreover‚ employees could be more motivated if company made some employee benefit policy based on stocks. At last‚ going public could increase company’s goodwill. Thus it would bring more business. In the case of “Jetblue airways IPO valuation”‚ the motivations of JetBlue’s management board also prove the advantages listed. Based on some analysis of the case‚ three clear disadvantages reflect going public does not seem such fine. Firstly‚ the initial and ongoing expenses
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INTRODUCTION The objective of this assignment is to analyse the current situation of Qatar Airways‚ as well as to determine possible future strategic options through the application of theoretical frameworks such as value chain analysis‚ resource edit‚ stakeholder analysis and Ansoff matrix. BACKGROUND Since its re-launch in 1997‚ Qatar Airways has attained staggering growth in fleet size and passengers number. From four aircraft in 1997‚ the group grew to a fleet size of 42 in September 2005
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JetBlue is a low-cost domestic airline in the United States that utilizes a combination of low-cost and value-added differentiation as its market strategy. From its launch in February 2000 to the time of the case‚ the airline grew to become the 11th largest player in the airline industry in a short span of 4 years. Moving into the growth phase‚ JetBlue transitions from launch mode to an established product stage where it needs to focus on growth of scale. Executive leadership has determined that
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Zailani W11039814 Part 1 British Airway’s 1. Introduction 2. Change management in British Airway’s 2.1 Organisational context (British Airway’s: 2009- 2011) 2.2 The strategic change itself as outlined by its management 2.3 The nature and extent of the strategic changes 2.4 The change management strategy 2.5 The challenges and management difficulties in implementing such change strategy 3. Conclusion 4. Bibliography Introduction
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1. ¿Cuáles son los hechos más relevantes del caso? ¿Cuál es la situación competitiva de la empresa? Hechos: Generales: * Neelman‚ hombre visionario y fundador de JetBlue llevaba una vida dedicada a la industria aérea‚ fundó JetBlue basándose en sus propias experiencias y tratando de mejorar las expectativas tanto de clientes‚ colaboradores y asociados; haciendo del excelente servicio a estos grupos la clave de su éxito. * 5 años de existencia en la industria para el 2005. * Para el
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1 Page1 ACKNOWLEDGEMENT XXXXXXXXXXXXXXXXXXXXXXXXXXX2 Page2 MODULE ONE – INTRODUCTION AND EXECUTIVE SUMMARY TransGlobal Airways Corporation (TAC) is a Philippine-registered airlines incorporated in 2005. It was conceived as an eventual support for the operations of a leisure resort. The situation of TransGlobal is quite unique. It is interesting to note that even though the operations of the airlines is eventually passenger operations‚ it is operating as an air cargo airlines. The question
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