Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of new Entrants * Significant barriers to entry: such as the competitive environment‚ high regularity requirements and high capital cost requirements. * Barriers
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Meltdown at Jet Blue Meltdown at Jet Blue Management Issues that caused the Jet Blue problem Management made the first mistake by looking at the problem too simply‚ and not thinking about the end result fully. When I say this‚ I am talking about the planes and the weather‚ but it could also apply to the IT solutions that Jet Blue had implemented prior. The planes should have been left in the terminal until the weather cleared‚ instead of loaded with passengers and try to make the flight out
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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Robert Traylor and Paul Barwell are tasked with optimizing supply chain management for Cathay Pacific Airways (CX)‚ one of the most profitable and respected airlines in the world. In order to maintain its outlook on growth in this increasingly competitive industry‚ their team must reduce operating costs while improving their customers’ flight experience. Since spare components represent most of the inventory value in their supply chain‚ spare parts operations should be the key focus. From the
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Barger‚ previously president and COO of JetBlue‚ was named the airline’s CEO. JetBlue’s board promoted Barger to the CEO role in the wake of a highly publicized operational crisis in February that led to the cancellation of over 1‚100 JetBlue flights and adversely affected the travel plans of thousands of passengers. Though numerous interviews and meetings during the past day allowed Barger to outline his vision for the airline‚ he realized that he needed to move quickly in implementing that
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The objective of this report is to examine the leadership quality and the staff reaction in British Airway’s (BA). Change management are needed for British Airway’s as there are industrial disputes between the management and crew members in 2009-2011. For change to take place‚ there will be steps to take before the change should be implemented. Drastic measures and shock tactics should be taken into consideration In 2007‚ credit crunch from USA banks (BBC News‚ 2009) caused an impact globally however
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EVERY SUCCESS STORY IS ALSO A STORY OF GREAT FAILURE Failure is the highway to success. Tom Watson Sr. said‚ "If you want to succeed‚ double your failure rate." If you study history‚ you will find that all stories of success are also stories of great failures. But people don’t see the failures. They only see one side of the picture and they say that person got lucky: "He must have been at the right place at the right time." Let me share someone’s life history with you. This was a man who
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The Story of Success What is success? The Merriam-Webster definition states “success is the attainment of wealth‚ favor‚ or eminence.” However‚ is this success means to all of us? Does success mean becoming famous? Becoming a millionaire? Becoming the president of the United States? Or‚ is success defined by more personal issues such as getting into your dream college or passing an exam that you spent weeks preparing for? Success means something different to everyone; in my opinion‚ it is defined
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at all.” Malcolm Gladwell’s‚ Outliers: The Story of Success‚ provokes reconsideration of the meaning of intelligence and success by challenging the traditional definition and concept of each word. Gladwell’s extensive research within the fields of sociology‚ psychology‚ and social psychology display his credibility regarding his critical analysis on success and its causes. In Outliers‚ Gladwell examines individuals who have reached high levels of success and emphasizes the importance of the contributions
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American success story: a person is born to nothing‚ has an idea‚ and‚ by sheer power of their own will and determination‚ makes it big--or so it would seem. These are the stories‚ the stories of billionaires‚ professional athletes‚ lawyers‚ and scientists‚ that Malcolm Gladwell examines in his 2008 book‚ Outliers: Stories of Success. He delves deep into the stories of successful people‚ finding that they are rarely self-made. He counters the well-loved “rags to riches” stories that success is a product
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