JetBlue and WestJet: A Tale of Two IS Projects How important is the reservation system at airlines such as West Jet and JetBlue. How does it impact operational activities and decision making? Over the past years‚ it seems customers have heavily relied on airline reservation systems to book their tickets‚ reserve seats‚ pay for the tickets‚ and check-in-online. This has been very convenient for customers to plan their trips. These systems have also allowed the airlines to manage their whole flight
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On Valentine’s Day 2007‚ JetBlue decided to follow its airline policy to ensure most flights are completed and opted out to canceling flights in hopes the weather would past fast. Instead‚ the weather got worse‚ while many were stranded on flights for hours. JetBlue should have just done a massive cancelation of flights for the day rather than a case by case basis when it was too late. To determine the causes of the failure of JetBlue’s CRM system during the crisis on Valentine’s Day 2007‚ we first
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Sample Essay: Jet Blue Airways: Starting From Scratch Three National Equal Employment Opportunities Laws Jet Blue Airways was established to adhere to corporate values of safety‚ caring‚ integrity‚ fun‚ and passion (Gittel & O’Reilly‚ 2001). These values‚ in turn‚ became the basis for the human resources policies and procedures established by the company. As a player in the highly service-oriented airline industry‚ the company’s commitment to its corporate values has enabled it to adhere to several
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Executive Summary JetBlue was started in 1999 by David Neeleman‚ whose vision is to give high-quality and reliable flying experience in a budget airline. Through sophisticated technology‚ brand new aircrafts‚ impeccable customer service and low fares‚ JetBlue was on its way to achieve this vision. Although the low-fare travel industry was gaining momentum‚ the September 11 attack brought a massive downturn to the already-risky airline industry. However‚ JetBlue was still able to deliver good performance
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Success is mostly recognized by the person who succeeds‚ but most do not realize the factors that upturn someone to great success. A well-presented book of people conquering success is‚ Outliers: The Story of Success‚ written by Malcolm Gladwell‚ lists prime examples of what it takes to be a true Outlier. An Outlier is someone that is above normal and achieves success beyond the regular. Gladwell demonstrates that almost all of society’s success stories are a paradigm: a pattern of fortunate events
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SWOT Analysis: JetBlue Airways DeVry University Online by Keith Escher Organizational History Known as one of the very few airlines which has actually managed to make a profit since the downturn in the travel business‚ which was a result of the September 11th attacks‚ JetBlue Airways continues to pride itself by living up to its dedication of “bringing humanity back to air travel”(JetBlue Bill of Rights). JetBlue was incorporated in Delaware in August 1998 and was founded
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Success Story Heineken Extends Brand Equity with First “Experience Store” Background Heineken is one of the world’s most recognized brewers‚ with 170 beer brands that generated revenue of US$13 billion in 2008. The 146-yearold Dutch company is famous for its pioneering advertising and innovative marketing‚ which go beyond beer by associating the Heineken brand with socializing and having fun. In the face of changing beverage consumption‚ advertising restrictions‚ and a blurring of its positioning
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Success Story of Amazon Amazon‚ a Fortune 500 company based in Seattle‚ Washington‚ is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995‚ it significantly expanded their product offerings‚ international sites‚ and worldwide network of fulfillment and customer service centers. Today‚ Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. They operate sites in the United Kingdom‚ Germany‚ France‚ Japan‚ Canada‚ and China and maintain over
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JetBlue Airways SWOT Analysis Strengths • Extra Space- JetBlue has many strengths including more comfortable seating. They offer seating with more leg room some seats have 34 inches between the seats‚ while taller men and women who need the extra leg room can have seats with 38 inches. This is an extra feature that JetBlue offers to their customers. • Advanced Technology and Entertainment-They also offer exciting entertainment. The entertainment includes XM Radio which includes over 100
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Tesco’s success story Some of the key reasons for Tesco’s success include: Tesco has been particularly successful because of its powerful brand. It has a reputation for value‚ low prices and for being customer focused. Its brand equity and associations have helped the company to expand into new sectors and markets. Tesco has also been strong in public relations‚ advertising and building profile in catchment areas on a local level. This local approach to marketing appears to be a key driver
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