JetBlue and WestJet: A Tale of Two IS Projects How important is the reservation system at airlines such as West Jet and JetBlue. How does it impact operational activities and decision making? Over the past years‚ it seems customers have heavily relied on airline reservation systems to book their tickets‚ reserve seats‚ pay for the tickets‚ and check-in-online. This has been very convenient for customers to plan their trips. These systems have also allowed the airlines to manage their whole flight
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On Valentine’s Day 2007‚ JetBlue decided to follow its airline policy to ensure most flights are completed and opted out to canceling flights in hopes the weather would past fast. Instead‚ the weather got worse‚ while many were stranded on flights for hours. JetBlue should have just done a massive cancelation of flights for the day rather than a case by case basis when it was too late. To determine the causes of the failure of JetBlue’s CRM system during the crisis on Valentine’s Day 2007‚ we first
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Executive Summary JetBlue was started in 1999 by David Neeleman‚ whose vision is to give high-quality and reliable flying experience in a budget airline. Through sophisticated technology‚ brand new aircrafts‚ impeccable customer service and low fares‚ JetBlue was on its way to achieve this vision. Although the low-fare travel industry was gaining momentum‚ the September 11 attack brought a massive downturn to the already-risky airline industry. However‚ JetBlue was still able to deliver good performance
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Teresa de Capeda y Ahumada‚ typically known as St. Teresa of Ávila‚ once played an important role as a Spanish nun in the Roman Catholic Church during the 16th century. Teresa was born into a rough life on March 28‚1515‚ but was able to make the best out of the worst times to succeed in her Church. She was able to create many literary works through the church and would promote her Roman Catholicism throughout Spain and the rest of Europe. Without St. Teresa‚ less Europeans would have converted to
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Ansoff Matrix = The product/market grid What is the Ansoff Matrix? The Ansoff Matrix‚ designed by Igor Ansoff‚ classifies and explains different growth strategies for a company. This matrix is used by companies which have a growth target or a strategy of specialization. This tool‚ crossing products and markets of a company‚ facilitates decision making. The Ansoff matrix offers four strategies to achieve the objectives. Penetration of the market ; Extension of the market ; New products
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CPA Program–professional level Global Strategy and Leadership Module 4 Clarification to the Ansoff product-market matrix Ford Falcon example The Ansoff product-market matrix shows different ways organisations can achieve growth. Some of the important messages from this model are that: Market penetration should be the main initial focus for all organisations‚ that is‚ making sure that current resources are being most effectively employed and ensuring that the organisation is doing the best
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1． What are the four product growth strategies according to the Ansoff matrix? Critically evaluate each of them with an appropriate example of each. Answer1: (1) Product strategies for growth: a useful way of looking at growth opportunities is offered by the Ansoff Matrix as it is a practical framework for thinking about how growth can be achieved through product strategy. It comprises four general approaches to sales growth: market penetration/expansion‚ product development‚ market development
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Sample Essay: Jet Blue Airways: Starting From Scratch Three National Equal Employment Opportunities Laws Jet Blue Airways was established to adhere to corporate values of safety‚ caring‚ integrity‚ fun‚ and passion (Gittel & O’Reilly‚ 2001). These values‚ in turn‚ became the basis for the human resources policies and procedures established by the company. As a player in the highly service-oriented airline industry‚ the company’s commitment to its corporate values has enabled it to adhere to several
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JetBlue Airways SWOT Analysis Strengths • Extra Space- JetBlue has many strengths including more comfortable seating. They offer seating with more leg room some seats have 34 inches between the seats‚ while taller men and women who need the extra leg room can have seats with 38 inches. This is an extra feature that JetBlue offers to their customers. • Advanced Technology and Entertainment-They also offer exciting entertainment. The entertainment includes XM Radio which includes over 100
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is ansoff Mareix: Introduction The Ansoff matrix presents the product and market choices available to an organization. Here in markets may be defined as customers‚ and products as items sold to customers (Lynch‚ 2003). The Ansoff matrix is also referred to as the market/product matrix in some texts. Some texts refer to the market options matrix‚ which involves examining the options available to the organization from a broader perspective. The market options matrix is different from Ansoff matrix
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