Air Canada and WestJet Operations Management Case September 25‚ 2010 Presented by: Air Canada For an airline‚ what are the advantages of having new modern planes? What are the disadvantages? One advantage of having modern planes is that the new technology can result in subsequent cost savings due to better fuel efficiency‚ faster response times and ease of automated processes. Fuel is the greatest cost for airlines. A further advantage in line with technology is
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A Tale of Two Coaches Coach Bobby Knight and his famous protégé‚ coach Mike Krzyzewski both share leadership styles and in many ways their styles are vastly different. Leadership is influence: it is getting people to deliver a set of results. Studies by Zaccaro‚ Kemp and Bader identified traits used by effective leaders such as cognitive abilities‚ extroversion‚ conscientiousness‚ stability‚ openness‚ motivation‚ agreeableness‚ social intelligence‚ self monitoring‚ emotional intelligence and problem
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WestJet Airlines is a Calgary-based discount airline founded in 1996. Starting with only three aircrafts in 1996‚ the company is now “Canada’s leading high-value low-fare airline.” The management of WestJet Airlines assumes that the success of the business is anchored in the culture of the corporation and the welcoming service provided to its customers. Beddoe‚ the president and the CEO of WestJet‚ is proud of the airlines performance and the customer service it offers. He believes that the corporate
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To: Elizabeth Windsor‚ CEO From: Subject: Recommendations for Service Improvement Date: March 14‚ 2014 In regards to the McPherson complaint the following issues have been identified: 1. Information technology and operation strategy failure for not identifying full fare ticketed customer through the (RMS) revenue management system and (CRS) computer reservation system. Possible loss of a loyal 10 year profitable customer. 2. Poor service management by a failure of airline employees to coordinate
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Westjet Company’s Business Plan By 2016‚ WestJet aims to be one of the five most successful international airlines in the world‚ based on profitability. WestJet plans to expand business globally at a rapid pace and grow company’s presence all around the world. WestJet plans to retain its existing customers while attracting new customers to build on its strong domestic market position by providing excellent‚ high quality services on an international scale. WestJet wants to be the airline
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Problems at JetBlue On Valentine’s Day 2007‚ a severe winter storm hit the northeastern portion of the United States causing many airlines to cancel many flights that resulted in other airlines to divert other flights to the John F. Kennedy airport in New York. JetBlue Airways decided to wait out the storm and found it impossible and unable to continue flights. JetBlue Airways began receiving irate passengers due to being bumped or routed to New York. As problems progressed‚ passengers found
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life): Dickens title Book I “Recalled to life” and throughout the novel it has been brought up multiple times. It is used to begin a new start to a character’s life. ➢ “The Judge‚ whose eyes had gone in the general direction‚ recalled them…” (67). The two witnesses will change Charles Darnay’s life forever. If he goes to prison‚ his life could essentially be similar to Doctor Manette’s. ➢ ‘“You had abandoned all hope of being dug out?’ ‘Long ago.’ ‘You know that you are recalled to life?’ ‘They tell
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A Jello House On the Moon Bobby only wanted a fish. Just a fish‚ more than all the Jello in the world. When the day of his seventh birthday came‚ his mom finally got him one: a perfect orange goldfish that he named Noodle. Bobby took Noodle everywhere: to the neighborhood swimming pool‚ to the annual summer foot race‚ and to his tree house in his backyard. Bobby made sure that Noodle always had shade‚ especially in the hot Florida sun. One day‚ Bobby noticed that Noodle just swam in circles all
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JetBlue Airways David Slade BUS 630 Ashford University Milan Havel January 28‚ 2012 JetBlue Airways 1.) What is JetBlue’s strategy for success in the marketplace? Does the company rely primarily on a customer intimacy‚ operational excellence‚ or product leadership customer value proposition? What evidence supports your conclusion? JetBlue’s strategy for success in the marketplace can be summed up‚ as “a leading low-fare‚ low-cost passenger airline by offering customers high-quality
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------------------------------------------------- Case Study 1 ------------------------------------------------- 1. If your international firm were doing business in Asia‚ would you feel partly responsible for these social trends? Is there anything that your company could do to ease the tensions these cultures are experiencing? Be specific. ------------------------------------------------- Our company has no direct impact in the changing social trends happening in Asian countries. There are
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