CHAPTER 5 Building Competitive Advantage Through Business-Level Strategy SYNOPSIS OF CHAPTER The purpose of this chapter is to discuss the various business‑level strategies that a company can use to compete effectively in a business and in an industry. This chapter argues that the basis of all successful business models is the choice of business-level strategies that work together to provide competitive advantage through optimal competitive positioning. The decisions made about customer needs‚ customer
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Diversification Strategies Southwest Airlines Southwest Airlines was started 45 years ago in 1967 by two entrepreneurs: Herb Keller and Rollin King who had the right vision and culture by which to become successful entrepreneurial leaders. This vision was achieved as Southwest Airlines became the greatest airline in the USA. As a young business in the airlines industry‚ Southwest Airlines in the initial years confronted very tough situations‚ and it was due proper planning and with the assistance
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The threat of entry DA is one of the oldest airlines in the United States‚ however‚ there are still threats from new entrants in the market because low-cost carriers (LCC) definitely going to affect the pricing strategy of DA. In contrast‚ DA has brand loyalty due to its long history of operation. Moreover‚ the entry barriers are still high due to the operating cost such as aircraft‚ airport cost‚ maintenance‚ route licenses‚ and taxations. The threat of substitution Since the airline industry is
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SOUTHWEST AIRLINES CASE STUDY BY Aurelio Montelongo Jr. June 22‚ 2012 Southwest Airlines is in an environment whose conditions for most in this type of industry have been anything but profitable. So why is it that Southwest Airlines‚ who has been profitable in this volatile market been able to make money? Though Southwest did have a losing quarter it was not due to lack of fliers or its service to its customers‚ but an investment in its fuel hedging cost. As fuel dropped in price‚ Southwest
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BACKGROUND There are few industries that are exposed to such a diverse assortment of risks as the airline industry. Ever since the first powered human flight in 1903‚ the progress of aviation and air travel has been inextricably linked to economic and political developments. The airlines of today face all of the four major categories of risk; operational‚ strategic‚ operational‚ financial and hazard risks. During the past 50 years‚ the airline industry has gone through several major changes.
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Principles of Marketing‚ 14e (Kotler) Chapter 5 Consumer Markets and Consumer Buyer Behavior 1) ________ is never simple‚ yet understanding it is the essential task of marketing management. A) Brand personality B) Consumption pioneering C) Early adoption D) Buying behavior E) Understanding the difference between primary and secondary data 2) The consumer market is made up of which of the following? A) individuals who acquire goods or services for personal consumption B) households
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Marketing for Hospitality and Tourism Kotler et al. 9 781292 020037 6e ISBN 978-1-29202-003-7 Marketing for Hospitality and Tourism Kotler Bowen Make Sixth Edition Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearsoned.co.uk © Pearson Education Limited 2014 All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted
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16 Ethical Leadership Leaders spend most of their time learning how to do their work and helping other people learn how to do theirs‚ yet in the end‚ it is the quality and character of the leader that determine the performance and results. —Frances Hesselbein1 We say these are the values of the organization‚ and we all live them. Then‚ no matter what the situation‚ we never think‚ “Well‚ I can be slightly unethical today‚ but tomorrow I’ll be better.” It doesn’t work that way. No matter how difficult
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Instructor Case: Southwest Airlines in 2010 Dr. Deb Sircar University of Greenwich Business School http://create.mcgraw-hill.com Copyright 2012 by The McGraw-Hill Companies‚ Inc. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976‚ no part of this publication may be reproduced or distributed in any form or by any means‚ or stored in a database or retrieval system‚ without prior written permission of the publisher
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Strategic Discussion on U.S Airline Industry Discussion Question 1: Use the model of the general environment (Chapter 2‚ Table 2.1) to evaluate the opportunities and threats facing the U.S. airline industry and Southwest Airlines in particular. What are the key opportunities and threats? The health of the overall U.S airline industry is still tenuous in-spite of the passenger traffic volumes returning to pre-9/11 levels. A survey estimated that from 2001 through 2003‚ the US airline industry
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