102/12/10 Knowledge Management: Tata Consulting Services (Chap. 11) 14 102/12/17 Enhancing Decision Making: CompStat (Chap. 12) 15 102/12/24 Building Information Systems: Electronic Medical Records (Chap. 13) 16 102/12/31 Managing Projects: JetBlue and WestJet (Chap. 14) 17 103/01/07 Final Report (期末報告) 18 103/01/14 期末考試週 4 Chap. 5 IT Infrastructure and Emerging Technologies: Salesforce.com 5 Case Study: Salesforce.com (Chap. 5) (pp.233-235) Salesforce.Com: Cloud Services
Premium Information technology management Knowledge management Information systems
2 and “What is Strategy” Reading – Chapter 3 (Big picture of Diamond-E and Strategic Analysis) • Elements of Strategy – Goals‚ Core Activities‚ Product Market Focus‚ Value Proposition • Generic Strategies – “Generic Strategies” Reading • Case: WestJet in 2009 – How Strategy Creates a Competitive Advantage Course Roadmap Strategy Formulation Setting Direction Assessing Performance General Manager Implementing Change Strategy Implementatio n Creating Strategy “Diamond – E” Framework Goals
Premium Strategic management Porter generic strategies Marketing
JetBlue Airways: Starting from Scratch Summary Introduction (Exhibit 1) • JetBlue’s service had grown from 9 departures per day at launch in February 2000 to more than 50 per day in the past 11 months. The fleet had grown from 2 planes to 10 with the arrival of one new Airbus A320 every five weeks. The business plan called for adding 10 new planes every year through the end of 2003‚ bringing the fleet to 40. • Ann Rhoades‚ Executive Vice President for People‚ had been extremely busy – growing
Premium Southwest Airlines Airline Low-cost carrier
Executive summary JetBlue was founded by David Neeleman in 1998 and is America’s youngest airline flying to over 35 destinations including Caribbean and Atlantic regions. The key strategies and competitive advantages of JetBlue are the maximisation of its workforce productivity‚ high quality of service and innovation with affordable prices‚ low cost ticketing system‚ and efficient aircraft utilisation. JetBlue is a low-cost airline with a differentiated approach in regards to the high
Premium Southwest Airlines Low-cost carrier Airline
What kind of corporate advertising program would you recommend for JetBlue? Prior to the February 2007 storms‚ JetBlue managed to build a solid reputation as one of the airline industries leaders in customer satisfaction. . “The foundation of a solid reputation exists when an organization’s identity and its image are aligned. (Argenti‚ 2009‚ p. 83) The companies solid foundation and reputation was due largely in part to providing its customers a variety of amenities and superior customer service
Premium Airline Avianca Southwest Airlines
gourmet snacks‚ sat in leather seats‚ and watched television. The goal overall‚ was to bring humanity back to air travel. 3. Discuss Jet Blue’s financial objectives and whether or not the company has been successful in achieving these objectives. JetBlue was a discount airline carrier‚ offering passengers low fares‚ point to point systems‚ and maintained quick turnaround times at airports. Its operating costs were low‚ especially in comparison to other major airlines. The company’s turnaround time
Premium Aer Lingus
IPO Valuation FIN-605 Md. Miran Hossain College of Business Colorado State University 10 September‚ 2012 1. What are the advantages and disadvantages of going public? Discuss the IPO process. The Advantages of Going Public Financial Benefit The financial benefit in the form of raising capital is the most distinct advantage of going public. Capital can be used to fund research and development‚ fund capital expenditure or even used to pay off existing debt. Moreover‚ once the company is
Premium Corporate finance Initial public offering Discounted cash flow
involved with the human resources part of business‚ which is described here from Mondy (2008). HUMAN RESOURCE STRATEGIES‚ POLICIES & PRACTICES 3 JetBlue Airways: Starting from Scratch In review of the case study of a newly developed start-up airline‚ JetBlue Airways (2001)‚ it describes how the founder‚ David Neeleman‚ solicited and secured the necessary capital and experienced management‚ critical to establishing and growing a business
Premium Human resource management Employment Performance appraisal
Appendix 1: Case Analysis Case reports should fulfill 3 basic requirements. 1. Identify all pertinent issues to be addressed by management. 2. Analyze and evaluate the company’s situation--both internally and externally--with regard to the mentioned issues and potential solutions. 3. Evaluate potential alternatives against decision criteria in order to select a recommended course of action‚ and develop an implementation plan that is as realistic or ‘do-able’ as possible and that addresses the
Premium Airline Southwest Airlines Strategic management
Services Marketing Case Study 1. Introduction to JetBlue and the JetBlue experience. How is it related to the overall business strategy? JetBlue was a low cost carrier operating in the US‚ serving a niche segment. It had different offerings for the customer segment it served. Value Proposition in JetBlue context: Simplified Maintenance High Manpower utilization Efficient scheduling – in the New York route Was voted the best airlines in terms of Customer Satisfaction Need
Premium Strategic management Customer service