1. JetBlue’s Mission David Neeleman found JetBlue in 1999 with the mission “to bring humanity back to air travel". This goal is achieved by creating a company that offers comfortable‚ friendly travel at low fares and by this to differentiate themselves from the mass. JetBlue has always identified itself as a customer service company first‚ focused on providing customers a unique experience on every flight and with every interaction with JetBlue. (Annual report‚ 2005) 2. Brief STEP (social‚
Premium Low-cost carrier Airline Customer service
School of Management MCNY Professor Noreen Kentish Management Information Systems Assignment 2- JetBlue Turbulence Individual Case Study/Synopsis Date: 1/31/11 JetBlue Airways was created with the primary purpose to provide low cost American flights with “top-notch customer service” at budget prices. On the stormy day of February 14‚ 2007‚ their airline service was tested to the extreme. JetBlue initially serviced passengers between New York and Florida and then expanded rapidly. By the end
Premium Customer relationship management Customer service
youre in or youre out because we all know maybe is a nice way of saying no thank you. I got introduced to this thing 8 months ago in july‚ one of my buddies luke kish came home from school and invited me over to hear about the business he started when he was in san diego and didnt really tell me much‚ he was one of my boys from high school so i was going to hang out with him anyway. he explained to me that there were two different types of people. wealthy people and people who arent wealthy. theres
Premium If You Have to Ask Wealth Figure It Out
January 30th‚ 1933‚ a day that started it all. This was the day that marked the starting point of the Holocaust. The Holocaust was a very terrifying and horrific event. Killing an estimated six million Jews which is unthinkable. In Hebrew School‚ when I was about 11 years old‚ I first heard about the holocaust and what it was. It shocked me a great deal‚ and I thought to myself‚ why anyone would think of committing this type of mass genocide. Over the next couple years I learned more and more about
Premium Nazi Germany The Holocaust Germany
JetBlue Airways Case Study Analysis Problem Definition The situation described in “JetBlue Airways: Regaining Altitude” is one that‚ unfortunately‚ more than a few people have experienced. The many problems that unfolded in the course of only a few short days‚ were all caused by one main issue‚ a lack of communication and communication training in a crisis situation. Company Objectives What once was a vision has now become a reality that defines JetBlue as a company. Neeleman
Premium Southwest Airlines Low-cost carrier Customer
envision yourself owning and discuss the most appropriate source of debt capital for that business. Explain your rationale. The small business I envision to own is a cleaning company which basically cleans offices and homes. Often the hardest part of starting a business is raising the money to get going. I may have a great idea and clear idea of how to turn it into a successful business. However‚ if sufficient finance can’t be raised‚ it is unlikely that the business will get off the ground. I will therefore
Premium Debt Investment Finance
Amarsingh’s behavior violated corporate policy about the treatment of customers‚ being terminated appears to be a drastic decision. Customers traveling today are more frustrated by delays and perceived service lapses. As the vice president of JetBlue‚ I would look at the situation and come up with a solution to better protect my employees as well as send a clear message that we are committed to customer service. The employees are trained on how to respond to irate customers‚ but all scenarios
Premium Ethics Employment Southwest Airlines
Economic Geography--The Starting……. Basically the concepts of Economic Geography is interdisciplinary involving explicitly geography‚ economics and business and implicitly other social and natural sciences. So the discussion should be started with a clear concepts of economics and geography. Concepts of Economics When we think of "Economics"‚ the following words may come to mind representing concepts which we feel might be of particular concern to economists: economic activities‚ markets‚ allocation
Premium Geography Economic geography Economy
directed credit programme. The committee opined that these sectors have matured and thus do not need such financial support. This directed credit programme was successful from the government’s point of view but it affected commercial banks in a bad manner. Basically it deteriorated the quality of loan‚ resulted in a shift from the security oriented loan to purpose oriented. Banks were given a huge target of priority sector lending‚ etc. ultimately leading to profit erosion of banks. 3. Interest
Premium Bank Fractional-reserve banking Central bank
Starting Over The meaning of collateral beauty could be used to refer to the bright side of something. For example‚ during an unfortunate event‚ a person could look for the collateral beauty or the bright side of the situation. The whole movie is based on starting over; every character throughout the movie changed his or her life by accepting their love for something‚ realized that time has passed‚ or accepted the fact of death. Starting over can be hard in some cases‚ but pushing through and looking
Premium Film Academy Award for Best Director Core issues in ethics