Amarsingh’s behavior violated corporate policy about the treatment of customers‚ being terminated appears to be a drastic decision. Customers traveling today are more frustrated by delays and perceived service lapses. As the vice president of JetBlue‚ I would look at the situation and come up with a solution to better protect my employees as well as send a clear message that we are committed to customer service. The employees are trained on how to respond to irate customers‚ but all scenarios
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Problems Identified By The Narasimham Committee 1. Directed Investment Programme : The committee objected to the system of maintaining high liquid assets by commercial banks in the form of cash‚ gold and unencumbered government securities. It is also known as the statutory liquidity Ratio (SLR). In those days‚ in India‚ the SLR was as high as 38.5 percent. According to the M. Narasimham’s Committee it was one of the reasons for the poor profitability of banks. Similarly‚ the Cash Reserve Ratio-
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1. JetBlue’s Mission David Neeleman found JetBlue in 1999 with the mission “to bring humanity back to air travel". This goal is achieved by creating a company that offers comfortable‚ friendly travel at low fares and by this to differentiate themselves from the mass. JetBlue has always identified itself as a customer service company first‚ focused on providing customers a unique experience on every flight and with every interaction with JetBlue. (Annual report‚ 2005) 2. Brief STEP (social‚
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Competitors VRIO Analysis: Jack N’ Jill VRIO Capability Cream-O Vanilla-cream filled chocolate sandwich cookies 30g (Product) Valuable? Rare? Costly to Imitate? Organized? No Result: Competitive Disadvantage It is not valuable because Cream-O is often seen as a substitute of Oreo cookies. Jack N’ Jill VRIO Capability P8.28 (Price) Valuable? Rare? Costly to Imitate? Organized? Yes Yes Yes Yes Result: Sustainable Competitive Advantage 10-packs of cream-o is only worth P62.50 which is less costly
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JetBlue: Delighting Customers Through Happy Jetting JetBlue is relentlessly focused on making sure that every customer experience lives up to the company slogan‚ “Happy Jetting.” At JetBlue‚ customer well-being is ingrained in the culture. The discount airline has focused on providing niceties that are simply not the norm when it comes to commercial air travel. Things like more legroom‚ comfortable leather seats‚ gourmet snacks‚ LCD entertainment at every seat‚ and free e-mail onboard. These things
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Strategy Assignment 2 Internal Analysis - VRIO Shai Zamir Dan Saguy Introduction ‚ Inc. is an American multinational electronic commerce company in the online retail market. Its’ headquarters is in Seattle‚ Washington‚ United States. It is the world’s largest online retailer‚ with different websites for large countries. Amazon was founded by Jeff Bezos in 1994 (the site went online in 1995). It started as an online bookstore‚ but soon diversified‚ selling DVDs‚ Music‚ software‚ games‚ electronics
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HAMLINE UNIVERSITY Individual Case Study: JetBlue Airways Corp‚ WestJet Airlines Ltd‚ and others: The Difficult Path to Software Upgrades Introduction I would argue that any organization undergoing system upgrades should ensure that the end result of such an upgrade must align with its business
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1. The need being met by JetBlue is mainly transportation. In today’s world consumers need to be able to travel long-distances quickly and JetBlue’s practices ensure customer comfort/satisfaction along the journey. The wants of JetBlue’s customers are to safely and quickly travel on an airplane. They also want to be comfortable and treated well. JetBlue accomplishes this by providing leather seats and entertainment with great customer service. The demands of this airline’s customers are pretty
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standard case on resources and capabilities and how they contribute to sustainable competitive advantage. This case works well as a first case on resources and competitive advantage. It can Objectives 1. Students gain experience in applying the VRIO framework‚ particularly issues around imitation and sustainability. 2. Students will explore issues surrounding how firms exploit existing advantages in new markets. 3. Students are introduced to challenges that firms face in developing new capabilities
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1 Analysis: Financial Analysis- JetBlue‚ despite the hard times facing the airline industry‚ is doing well in comparison to its competitors. It is a much smaller company earning as much as $18 million less than its competitors in operating revenues (American had the most at 20‚657 million and JetBlue had 1‚701 million). However‚ with that being said‚ it is the only leading airline to show an operating profit besides Southwest. Does this mean JetBlue was successful? Along with all of its
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