Topic One: The Marketing Environment 1. What is meant by the term marketing environment? The marketing environment consists of the actors and forces that affect a company’s capability to operate effectively in providing products and services to its customers. It is useful to classify these forces into the micro-environment (customers‚ competitors‚ distributors and suppliers) and the macro-environment (political and legal‚ economic‚ social/cultural‚ technological‚ environmental‚ legal forces). These
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macro and micro environment:-] | Market research is the function that links the consumer‚ customer‚ and public to the marketer through information | “Marketing environment includes all the forces that directly or indirectly influence marketing operations by affecting an organization acquisition of inputs/creation of outputs such as human‚ financial and natural resources and raw material‚ information‚ goods‚ services or ideas. Sometimes a distinction is more between macro and micro factors
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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exploitation of natural resources. In turn‚ the conventional sources of energy we use today cause pollution‚ so economic growth is almost inevitably associated with environmental damage. One of the aspects of economic growth which affects the environment most of all is that‚ in order to produce more goods and products‚ at a faster rate‚ the construction of large industrial plants is required. These enterprises generate a lot of waste in the form of liquid waste and gaseous fumes. The liquid waste
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too many fatalities on our roads and highways. The Dangerous State of Micro-Sleep Is it possible to force yourself to stay awake by continually drinking coffee‚ playing loud music‚ and using truck driver tricks such as chewing gum? While you may succeed at sitting in an upright position and doing some amount of driving this way‚ parts of your brain will start taking short naps lasting a few seconds. Scientists call this micro-sleep. When this
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Today‚ as working environment has been changing a lot‚ more people are taking different jobs in a period of time to finance their life. This essay shall discuss numerous reasons for these differences and suggest what a person needs for his career in the future. The first cause is the development of technology. For example‚ the Internet established creates a more convenient working environment for employees. It helps them to complete the assignment in flexible places‚ instead of staying at the
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CHAPTER 1 Business Environment Contents • Introduction • Business • Objectives of business • Environmental influences on business • Environmental analysis • Characteristics of business environment • Components of business environment • The micro and macro environment • Competitive environment • Porter’s five forces model–competitive analysis Learning Objectives The present chapter aims at: • Definitions and objective of business • Examine environment analysis‚ characteristics
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Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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