1.) The purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided
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Jim Brady has a decision to make on how he should handle a specific situation‚ with the implications of this decision having a large impact on the restaurant he manages. One of his workers has contracted the virus Hepatitis A‚ exposing roughly 350 people. Brady must decide if he will go public with this information or report to the health department as required by law. The direction he chooses to take on this issue will determine his stage of moral development‚ further showing if he has an ethical
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1) We do not agree with Joanna Cohen’s WACC calculation because she mistakenly used historical data to estimate the future cost of debt. Joanna calculated the cost of debt by taking the interest expense for 2001 and dividing it by the average debt balance. The cost of debt for Nike is the effective rate that it pays on its current debt‚ meaning the yield to maturity of bonds should be used to make an estimate instead of the average debt balance. Through the use of past data‚ the average balance
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Apple Computers have found themselves in a very different world today from when they first started in the 1980s. The savviness of today’s consumers and the emergence of new markets and competitors are just a few differences that Apple has faced. Using Porter’s 5 Force Model‚ we will look at the major changes. Intensity of Competitive Rivalry The intensity of competitive rivalry has increased because of the number of competitors‚ the innovations in distribution channels as well as the decrease
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Ratios and Financial Planning at East Coast Yachts 1. Current Ratio= Current Assets/Current Liabilities = 17‚582‚000/23‚689‚300 = 0.74 Quick Ratio = (Current Assets – Inventories)/Current Liabilities =(17‚582‚0007‚363‚700)/23‚689‚300 =0.43 Total Asset Turnover = Sales/Total Assets =234‚‚300‚000/130‚338‚900 =1.8 Inventory Turnover = Cost of Goods Sold/Inventory =165‚074‚000/7‚363‚700 =22.41 Receivables Turnover = Sales/Accounts Receivable =234‚300‚000/6‚567‚600 =35.68 Total Deb
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TOKYO DISNEYLAND AND THE DISNEY SEA PARK: CORPORATE GOVERNANCE AND DIFFERENCES IN THE CAPITAL BUDGETING CONCEPTS AND METHODS BETWEEN AMERICAN AND JAPANESE COMPANIES. 1.What are the industry differences in US Corporate Governance and Japanese Corporate Governance? JAPANIES CORPORATE GOVERNANCE US CORPORATE GOVERNANCE Stakeholders of organiztions: Japanies system believs in the wealth maximization of stake holders‚ including managers‚ labour‚ suppliers‚ crediters etc American syatem always emphasized
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Emerging Markets: High Fashion Fights Recession 1. Using the five forces framework‚ how would you characterize the competition in the luxury goods industry? Threat of Substitutes There is relatively no threat of substitution in the luxury goods industry. This is mainly because of the quality and price of substitutes‚ and the cost of switching to the consumer. The price of counterfeit goods that copy the luxury goods causes there to be a positive monetary cost in switching but there is a loss of
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Mini Case Chapter 11 BUS 401 Principles of Finance Lisa Parker Mini Case 11 Chapter 11 I am aware that this is my new position as assistant financial analyst at Caledonia Products and that I am asked to consider the introduction of a new product into the company. My job will be to analyze the information you require in depth with research regarding my answer. Let it be known that I will have put every ounce of my knowledge into this assignment to make this experience one for the record books
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___________________________________________________________________ Case Study corporate finance Case 28 – An Introduction to Debt Policy and Value Case 30 – MCI Communications‚ Corp.: Capital Structure Theory ___________________________________________________________________ Table of Contents Case 28 - An Introduction to Debt Policy and Value 3 Effects of Debt on the Value of the Firm 3 Split of Value between Creditors and Shareholders 4 Source of Value Creation 4 Effects
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Bradley Miller 2/12/15 Seminar of Finance Case Study Ethics in Finance 1. Have I defined the problem correctly and accurately? Answer: The problem was that the WorldCom Company was falling farther and farther into debt and they needed a way out of this hard time. The CEO came to us with a plan to turn the company or in reality to make it look as if the company was headed into the right direction‚ when in fact it was not. The plan was to use other accounts that have holding money in them for other
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