FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly‚ I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions‚ guidance and supervision had helped us to a great extent in accomplishing this project. This project has no doubt has given us the knowledge and the experience. I also take this opportunity to thank all the Respondents for their
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SCM in Maruti Suzuki India Limited SCM in Maruti Suzuki India Limited Maruti Suzuki India Limited (MSIL) has very efficient process with its suppliers to develop new products‚ achieve high localization levels‚ and reduce cost. It has a strong base of over 250 suppliers including 16 JV companies where the company has strategic equity stake. More than 3/4th of the company ’s suppliers are located in the 100 kms of radius from its manufacturing facilities. Most of the JVs are situated in the Suppliers
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waste as means to reduce costs and improve product quality. Just – in – time (JIT)‚ the formalized process of reducing waste reduction‚ has achieved a strong foothold in the manufacturing sector. However‚ the services sector has not been able to recognize the benefits of JIT. Services are very much like the manufacturing in sense‚ both employ processes that add value to the basic inputs used to create the end product. JIT focuses on the process‚ not the product. It can therefore‚ applied to any process
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EXECUTIVE SUMMARY The philosophy of just-in-time (JIT) originated in Japan 50 years ago at Toyota Motor Co. The goal is to create a production environment driven by demand that holds only a small amount of inventory and products at any given time. Organizations in the manufacturing‚ service and public sectors are implementing a wide variety of innovative managerial tools and JIT philosophy to help them deal with the highly competitive‚ customer-driven environments in which they must operate. External
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Corporate Governance Maruti Suzuki India Limited (the Company) is fully committed to practising sound corporate governance and upholding the highest business standards in conducting business. Being a value-driven organisation‚ the Company has always worked towards building trust with shareholders‚ employees‚ customers‚ suppliers and other stakeholders based on the principles of good corporate governance‚ viz.‚ integrity‚ equity‚ transparency‚ fairness‚ disclosure‚ accountability and commitment
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JIT Application in Toyota Company Toyota is one of very large company in automobile. In their production‚ Toyota Company has applied JIT (Just in Time) approach in their manufacturing. The advantages of using JIT approach is to reduce or minimize the waste of production‚ reduce hands-off‚ reduce re-work and any other delays on manufacturing process. One of characteristic in JIT approach is the flow of work. Parts or component of material will flow from one work center to many others with intermediate
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INDIAN AUTO INDUSTRY …. the way forward Presentation bySunil Kakkar General Manager (SupplyChain) Maruti Suzuki India Ltd Indian auto industry : Among the top 10 in world Two Wheelers Small Cars Commercial Vehicles 2nd 3rd 5th Automobile Industry – A Global Hub • • • • • 15 manufacturers of passenger cars and multi-utility vehicles‚ 9 manufacturers of commercial vehicles‚ 16 manufacturers two/ three wheelers‚ 14 manufacturers tractors‚ 5 manufacturers of engines. Key drivers for the
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infrastructure of people within the organization” (wikipedia). Another system‚ Just in Time (JIT) is used to manage inventory effectively and increase the return on investment. Just in Time is first applied by Ford Company in 1923‚ and then it was implemented by Toyota Motor. Applications of these strategies and techniques have provided many benefits for a company. Beasley states that some of the benefits of JIT are: cost savings‚ higher productivity‚ reduce scrap and rework. Wilson also mentions that
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materials are reduced as the number of suppliers a particular company deals with is minimal. Fast food franchises use this strategy as food is cooked to order so there is not a large inventory of cooked food on hand. In accordance with the just in time (JIT) philosophy‚ McDonalds cooks food to order so that the customer receives fresh food within a very short amount of time. There are many benefits this company receives when adhering to this philosophy in terms of cost‚ quality and fluctuating demand
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What kind of impact has the JIT system played in the Aisin Seiki crisis (Toyota)? Due to the just in time stock keeping philosophy of the Toyota Production System‚ Toyota and Aisin had only about one days’ worth of P-valves stock on hand‚ with Aisin Seiki as the sole supplier. It became the main cause of a disaster‚ when the fire burned down the Kariya plant No 1‚ disrupted the supplies of the P-valves. If the problem was not handled carefully‚ the shutdown of the Toyota-group plant would be unavoidable
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