Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
Premium Customer relationship management Enterprise resource planning Customer service
Read the following two case studies and answer the questions that follow: Case Study 1: 25 Marks Charisma Corporation (CC) has recently embarked on a new kind of training. The corporation is teaching many of its employees—especially those in marketing and sales—to make decisions on the basis of non-verbal communication cues. For Malini Varma‚ Vice President of CC‚ focusing on non-verbal communication has become an important part of her inter-personal dealings. Several years ago‚ Varma
Premium Communication Nonverbal communication Paralanguage
Case Study NUPATH FOODS‚ INC. James Ornath read the latest sales figures with a great deal of satisfaction. The vice president of marketing at Nupath Foods‚ Inc.‚ was pleased to see that the marketing campaign to improve sagging sales of Prowess cat food was working. Sales volume of the product had increased 20 percent in the past quarter compared with the previous year and market share was up. The improved sales of Prowess could be credited to Denise Washington‚ the brand manager responsible
Premium Marketing Marketing research Positioning
James Smith Shannon Alvis Priscilla Garcia Professor Thomas Intro to Rec 1370 June 25‚ 2013 Barrier Study Report: JC Kellam Building The building we chose was one the tallest and most prestigious on the Texas State campus; that building is no other than JC Kellam Administrative Building. First established in 1969‚ JC Kellam or “JCK” for short was the school library before later being renovated for administrative purposes. Besides the many departments it houses‚ one of those being
Premium University House Par value
CASE STUDY: Merger of Zipcar and Avis Budget Group On January 2‚ 2013‚ Zipcar announced that it would be acquired by the Avis Budget Group. This merger may let staff members of both companies to feel uncertain and uncomfortable‚ especially of Zipcar and they feared that company was swallowed. Motivational problems related with finance were of major importance to employees of both companies and here too. The senior management and executive members of Zipcar company sought to gather and discuss
Premium Management Mergers and acquisitions Theory X and theory Y
Student Self-administered case study Principles of Management ‐ an Introduction Case summary: Case duration (Min): Principles of Management (PoM) 45-60 Introduction to PoM Worldwide This case considers what is meant by management from the perspectives of commercial and not‐for‐profit organisations. Similarities and differences are considered and arguments from two people presented over three short film clips. Consider using role play initially ‐ i.e. make one group of students a profit
Premium Management Organization
Case Study in Management Information Systems Submitted By: Ronald Jay Villamer Submitted To: Engr. Romwell Dumag INTERACTIVE SESSION: MANAGEMENT On April 4‚ 2008‚ Tata Consultancy Services (TCS)‚ a leading global information technology services provider‚ announced it had signed a multi-year‚ multi-million dollar outsourcing contract to provide Chrysler LLC with a comprehensive set of information technology services. Was this a good move for Chrysler? Tata Consultancy
Premium Automotive industry Chrysler Ford Motor Company
Case Study 1 (Florence) Florence currently had her daughter removed from home‚ because the neighbors reported that she had been abusing her child. Florence visited a case manager‚ to whom which she talked to and presented an array of problems that range from the micro level to the macro level. Florence’s problems the lie in the micro level is her personality‚ by which I mean her negative attitude about herself and thinking the she is “useless” in the workforce. Although it was family and
Premium Psychology
Case Study ABC Inc. Allyson Milvo COMM/215 March 7th‚ 2013 Angela Ball Introduction My findings for the case study conducted on behalf of Carl Robins‚ a former employee of ABC Inc.; include inadequate training‚ dereliction of duties of those higher in company chain‚ unmanaged and unsupervised staff‚ and failure to implement written policy‚ procedures‚ or checklist of duties and responsibilities. I ultimately find Mr. Robins at no fault; and wrongfully terminated
Premium Employment
• Compare the two cases in terms of methods‚ costs (if applicable)‚ and effectiveness of the outcomes (3 points). Both cases are a form of an alert identification subsystem belonging to the parent HELP System. Furthermore‚ both cases did not explicitly state vocabulary and ontology used. However‚ I can infer based on my knowledge in the field now that diseases‚ diagnoses‚ laboratory and procedures follow ICD 10‚ SNOMED‚ LOINC and CPT ontology for coding and that interoperability is achieved by
Premium Medicine Health care Patient