Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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among the top twenty universities in Asia by 2020. The university supports and reinforces the strategy and vision to be forward thinking in what and how they teach and research; the graduates they produce; and how they innovate. Site Overview: Evaluation Criteria (7C’s of Framework): NOTE: The ratings in the above questionnaire is a range of (0-5) where 0 being No and 5 being Maximum or Yes. A. ORIGIN -What is the website’s origin? | Rating | The organisation
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TOPIC: FACTORS AFFECTING JOB SATISFACTION OF THE STAFF IN CAN THO UNIVERSITY OF MEDICINE AND PHARMACY - VIET NAM Phan Thi Luyen‚ Master of Education in Educational Management Mahidol University‚ Thailand Introduction: Can Tho University of Medicine and Pharmacy has been established since December 25th‚ 2002 based on the Decision No 184/2002/QĐ-TTg of the Prime Minister to be the first and the only medical university in the Mekong Delta‚ in the South West of Viet Nam. Its establishment helps
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Have you ever been to South Africa? Do you know what the living standard in Africa is? Without a doubt‚ Africa has massive inequalities in wealth distribution‚ and the political situation is always unstable. Imagine you born in this country; you are poor‚ and you need to line up to store water for daily use. Many people are doing illegal things to stay alive. Also‚ the community forces you to do some bad things. Would you act immorally? The movie Tsotsi‚ directed by Gavin Hood‚ shows the life
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MANAGEMENT AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia
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Conceptual Paper on Job Enrichment Ritesh Dhak 12PGP090 Abstract: This is a conceptual paper to study the phenomenon of ‘Job Enrichment’ in details. The various studies carried out on this topic. It’s relation with phenomenon of ‘motivation’ and ‘Job satisfaction’. It also deals with the effective job enrichment programs and implementing them. Introduction: Job enrichment is a type of job redesign intended to reverse the effects of tasks that are repetitive requiring little autonomy. The underlying
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The scientific method is a method for conducting an objective investigation. The scientific method involves making observations and conducting an experiment to test a hypothesis. The number of steps of the scientific method isn’t standard. Some texts and instructors break up the scientific method into more or fewer steps. Some people start listing steps with the hypothesis‚ but since a hypothesis is based on observations (even if they aren’t formal)‚ the hypothesis usually is considered to be the
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Your Name Here Your Professor’s Name Here Class Name Here 10 April 2009 Analysis and Critique of Freakonomics by Steven Levitts Steven Levitts takes an interesting spin on economics in his book‚ Freakonomics. He uses the tools that are unique to the field of economics to answer several bizarre questions that he has formulated‚ and despite their bizarre nature‚ Levitts manages to use ordinary information to substantiate the equally bizarre answers to those questions. He begins the introduction
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Recruiting Methods Scott Olney Central Michigan University MGT 320 2/1/2014 Abstract The purpose of this memo is to describe the recruiting methods that will be used to fill the positions of a rapidly growing Build-it-Yourself store. These positions will need to be filled within 30-90 days. There is no restriction on the recruiting budget. The methods that will be discussed are using social media‚ job fairs‚ colleges and universities‚ professional journals‚ referrals‚ and job boards.
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informally‚ the forecast drives the firm. Techniques range from seemingly none at all‚ or at most "forecasting by desire"‚ to complex and "sophisticated" algorithms and models that require tremendous processing power. Usually‚ it’s a mixture of dozens of methods and options. "What works and what doesn’t‚ rarely depends directly on time‚ money‚ or other forms of business horsepower. It is an organizational problem‚ subject to a visible formal structure and also to an often hidden informal one. This session
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