CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Table of contents Introduction……………………………………………………………………………………….3 Key concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics
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enforced in places of employment by the ‘Title VII of the Civil Rights Act of 1964’. This legally binding act prohibits sex discrimination in employment and applies to any employer with at least 15 employees. As any discrimination against transgender employee is not tolerated‚ complaints of anti-transgender job discrimination anywhere in the country can be filed with the EEOC (National Centre for Transgender Equality.
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Motivation of employees is an important part of the success of the business. “Psychologist Abraham Maslow proposed that all people seek to satisfy five basic kinds of needs: physiological needs‚ safety needs‚ belongingness needs‚ esteem needs‚ and self-actualization needs.” (Jones & George‚ 2011‚ p. 303) If the needs‚ within reason‚ of the employee are being met‚ than it’s only makes sense that the employee will exceed goals‚ be happier at the workplace‚ and have more motivation to continue
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A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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Employee Satisfaction & Southwest Airlines Long-established rewards systems usually have had a large proportion of the total package as base pay and just a small portion tied to performance. In today’s world new and more strategic rewards systems‚ have come to be implemented which are more aligned with overall organizational strategies. These new rewards include a performance based variable pay‚ skill base pay and recognition pay. In researching this new trend it has been shown to have a very
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Rights of Employees CONTENTS Introduction 1. Workers and employees 2. Length of service 3. Contracts of employment 4. Written statement of terms 5. Statutory procedures and the LRA Code of Practice 6. Wages 7. Hours‚ holidays and rest breaks 8. Sunday working 9. Time off provisions 10. Maternity‚ paternity and adoption 11. Part time workers 12. Fixed term employees 13. Discrimination 14. Whistleblowing 15. Employment protection in health and safety
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Patient Satisfaction Patient satisfaction is at the core of patient centered medicine. Improved patient satisfaction not only leads to an enhanced patient experience—something every sick or injured patient deserves—it is also associated with improved treatment outcomes. Measuring and reporting on patient satisfaction with health care has become a major industry. Background Patient satisfaction is a widely used health care quality metric. However‚ the relationship between patient satisfaction and health
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CHAPTER 10 - MOTIVATING AND REWARDING EMPLOYEES LEARNING OUTCOMES After reading this chapter‚ students should be able to: 1. Define and explain motivation. 2. Compare and contrast early theories of motivation. 3. Compare and contrast contemporary theories of motivation. 4. Discuss current issues in motivating employees. 5. Opening Vignette – Best Practices at Best Buy SUMMARY Do traditional workplaces reward long hours instead of efficient hours? Wouldn’t it make more sense to have
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