THE EFFECTS OF BENEFITS‚ RELATIONSHIP WITH SUPERVISORS‚ AND JOB SECURITY ON THE JOB SATISFACTION OF THE CSA AT LMN COMPANY IN METRO MANILA A Thesis Presented to the Faculty of Business Management Department School of Business St. Scholastica’s College – Manila In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Commerce Major in Business Management Rizel P. Villagonza March 2013 APPROVAL SHEET In partial fulfillment of the requirements for the degree
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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Fundamentals of Technical Writing ENG221 University of Phoenix Technical writing and expository writing are both designed to instruct the reader‚ however technical writing expects the reader to take some sort of action based upon the reading. In the workplace technical writing seems to be more prevalent in the form of technical manuals and instruction booklets‚ whereas expository writing has a wider variety of uses. Although
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OMEGA PSI PHI FRATERNITY INC. On Friday evening‚ November 17‚ 1911‚ three Howard University undergraduate students‚ with the assistance of their faculty adviser‚ gave birth to the Omega Psi Phi Fraternity. This event occurred in the office of biology Professor Ernest E. Just‚ the faculty adviser‚ in the Science Hall (now known as Thirkield Hall). The three liberal arts students were Edgar A. Love‚ Oscar J. Cooper and Frank Coleman. From the initials of the Greek phrase meaning "friendship
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to industry
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“Don’t be a settler‚ get rid of cable and upgrade to Direct TV.” This phrase in the “The Settlers: Satisfaction” ad makes viewers question if they are not getting the most out of life. This ad begins in a regular urban neighborhood with one old time farm house situated in the middle. The family shown are old fashioned people who live off the land. The mother asks the father why they don’t switch to Direct TV. The father insists they are settlers and‚ since they are settlers‚ it means they can ‘settle’
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Colegio De San Juan De Letran Experiment no 4 AC Ohm’s Law Carandang‚ Carmela Geraldine M. Date Performed: Jan 28‚ 2013 ACT- 2ndyear Date Submitted: Feb 4‚ 2013 Remarks:_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Engr. C.D. Sanchez Instructor II. Theoretical Discussion Alternating
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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