Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
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IMPACT OF ORGANIZATIONAL STRUCTURE AND CULTURE ON JOB SATISFACTION‚ JOB STRESS AND EMPLOYEE MOTIVATION: A SURVEY OF EXISTING LITREATURE ABSTRACT Effectively managing human resources in the organizations is a big concern both for HR managers and the policy makers of the organization. To have a satisfied‚ motivated‚ less stressed performing workforce an organization must have consistency amongst its structure‚ system‚ people‚ culture and good fit with the strategy. In this paper an attempt has been
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Chapter 1 INTRODUCTION An organization is a social unit of people‚ systematically arranged or managed to meet the needs or to pursue collective goals on a continuous basis. A sound organization can contribute greatly to the continuity and success of the enterprise. All organizations have a management structure that determines the relationship between functions and positions. Without proper care of higher‚ middle and lower levels of administration‚ it would be practically impossible for any management
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are still somehow treating our banking industry activities as questionable. Various privet‚ public and international bank provide service to there customers in Bangladesh. Banks play an important role for growth Bangladeshi economic sector and give satisfaction to there customers through provide quality banking service. Most of the banks provide same banking service in Bangladesh like current account‚ saving account‚ term deposit and saving deposit. Banking technology is more advance than the
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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Table of of Contents TableContents INTRODUCTION .............................................................................................3 SPELLING MISTAKES ....................................................................................4 USAGE MISTAKES .......................................................................................15 GRAMMAR MISTAKES ................................................................................31 PUNCTUATION MISTAKES ...............
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MT302 Organizational Behavior Unit 2: Assignment Job Satisfaction Important Factors 6/17/2011 I selected my top five to reflect what I believe are important aspects within the workplace. I selected Job security as my number one most important aspect. My second is career advancement‚ then pay/compensation. Fourth is Benefits and lastly balance between home life and work. These to me are the most important aspects of a job or career that could be offered within any given position with a company
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Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
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Omega Pharma is a Belgian company‚ located in Nazareth. It offers a wide range of high-quality prescription medicines‚ health products and cosmetics. With its 280 employees‚ Omega Pharma’s ultimate goal is to make people’s lives easier and better. The company was founded in 1987 by Marc Coucke and Yvan Vindevogel and made the news recently due to its acquisition in 2014 by the American company Perrigo. In the last eight years Omega Pharma managed to double its turnover and made the transition from
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