RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND MOBILE BANKING ADOPTION IN PAKISTAN Abstract With the emergent of new technology especially mobile technology as given new direction with respect to its corporate usage. Mobile banking is one of new way of banking with the emerging technology adopted by banks around the globe. The purpose of this research is to identify the key factors of mobile technology adoption which influence customer satisfaction in Pakistan. Questionnaires are used to
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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1. Trade Dependency: Bangladesh is dependent on many countries of the world for a lot of commodities and this dependency arises out of the local incapacity to produce these goods. Some of the areas in which Bangladesh is dependent are food items‚ petroleum‚ capital goods‚ mineral products‚ different kind of chemicals‚ raw materials for the textile industry and the pharmaceutical industry‚ plastic products etc. 1.1 Food Dependency In the year 2003-2004 the total amount of food imports amounted
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1. Introduction 1.1 Unilever Global Unilever is an Anglo-Dutch Multinational Corporation. It has a history of colonial exploitation‚ under which it has built its capital gradually. Today it owns much of the world’s consumer brands in food‚ home care and personal care. Unilever employs were more than 247‚000 people and the achieved a worldwide revenue of €48 760 million in 2002. Unilever has also two headquarters. One is Unilever PLC in London UK and another one is Unilever NV in Rotterdam‚ Netherlands
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Project On INNOVATIVE BANKING SERVICES PROVIDED TO NRI BACHELOR OF COMMERCE BANKING & INSURANCE SEMESTER V 2010-2011 Submitted By JINAL.M.MEHTA ROLL NO- 34 S.K. SOMAIYA COLLEGE OF ARTS‚ SCIENCE & COMMERCE VIDYAVIHAR |CHAPTER NO |TOPIC NAME |PAGE NO | | |ACKNOWLEDGEMENT |05
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subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with a less
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THAT INFLUENCE EMPLOYEE’S JOB SATISFACTION IN HOTEL INDUSTRY CHAPTER 1: INTRODUCTION 1.0 INTRODUCTION This research is focusing on examine the factors that influence employee satisfaction in hotel industry. Employee satisfaction is one of the vital elements for a hotel to be success in future‚ it would help to gain the competitive advantages among competitors. The purpose of chapter one is to investigate the various factors that can affect employee satisfaction in hotel industry. Those
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FORESEE RESULTS / FGI RESEARCH REPORT CUSTOMER SATISFACTION‚ LOYALTY‚ AND BUYING BEHAVIOR IN THE EVOLVING MULTI-CHANNEL RETAIL WORLD JANUARY 2005 Commentary by Larry Freed President and CEO‚ ForeSee Results FORGING A NEW CUSTOMER-CENTRIC PERSPECTIVE ON MULTI-CHANNEL SHOPPERS Today’s consumers demand choice and convenience. They “mix and match” channels according to their needs for product research‚ purchase and delivery. As cross-channel shopping behavior grows mainstream‚ the best way
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BANKING Are you looking for a career field that can: ■ ■ ■ ■ ■ Consider a Career in Provide a wide range of job opportunities and experiences? Build your confidence by helping you develop new skills? Encourage on-the-job training and reward achievements in higher education? Challenge you to solve problems and help others manage their finances? Offer opportunities for leadership and community service? ? ? Do you want a career in a field that offers its employees competitive salaries
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Background Online Banking is a system allowing individuals to perform banking activities at home‚ via the internet. First of all‚ internet banking is an innovation in financial field nowadays. Then the scale of internet banking has been enlarging rapidly all over the world. Finally‚ internet banking increasingly closes to people’s lives. This research is to inform the reader about the increasing importance of Online Banking Services. This includes the risks and benefits of Online Banking‚ its reliability
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