The customer is always right. This motto was popularised by Wanamaker‚ one of the most successful merchants of the 20th century‚ who is also considered to be a pioneer in marketing. (McBain‚ 1944). The majority of marketing theorists claims that organizations that focus on their customer’ needs are better positioned to achieve long- term success than companies that do not (Kotler‚ 2000). Research has shown that customers receive social‚ psychological and economic benefits from engaging in long-term
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success * recognition * job-satisfaction * team work‚ etc | One of the most important functions of management is to create willingness amongst the employees to perform in the best of their abilities. Therefore the role of a leader is to arouse interest in performance of employees in their jobs. The process of motivation consists of three stages:- 1. A felt need or drive 2. A stimulus in which needs have to be aroused 3. When needs are satisfied‚ the satisfaction or accomplishment of goals
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Employee Job Satisfaction and International Hotel Performance: An Empirical Study Ing-San Hwang National Taipei University‚ Taiwan Der-Jang Chi National Taipei University‚ Taiwan The concept of internal marketing employed in the service sector is crucial to excellent service provision and successful external marketing which calls for an exploration in details. Taking this concept into account‚ this paperptesents an empirical study on the correlations among internal marketing‚ employee job satisfaction
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The Effect of Gender on Job Satisfaction and Organizational Commitment in Kuwait Rastied Al-Ajmi Kuwait University‚ Kuwait This study explored the effect of gender on employees perception of job satisfaction and organizational commitment in Kuwait. The study was conducted on 436 employees (213 females and 223 males) in five Kuwaiti government ministries. The author wondered whether Kuwaiti females are‚ at least‚ as committed and satisfied with their jobs when compared with their male counterparts
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EMPLOYMENT TRENDS AND JOB SATISFACTION IN THE OIL AND GAS INDUSTRY: THE EFFECT OF CORPORATION SIZE Abstract The popular press has recently reported that the oil industry is entering an evolutionary phase withseveral potentially long-term trends beginning to emerge. The authors present a review oftheoretically relevant work relating to these trends and a study examining the expected effectsthese trends might have on the employment environment in the oil and gas industry. The study was conducted
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1 Introduction “Job satisfaction does not seem to reduce absence‚ turnover and perhaps accident rates”. -Robert L. Kahn “Job satisfaction is a general attitude towards one’s job: the difference between the amount of reward workers receive and the amount they believe they should receive.” -P. Robbins Job satisfaction defines as “The amount of over all positive affect (or feeling) that individuals have toward their jobs.” -Hugh J. Arnold and Daniel C. Feldman “Job satisfaction is the amount of pleasure
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of classroom learning and practical learning. In this view‚ it plays a pivotal role for each professional degree like BBA. The study will help formulate suitable policies taking into consideration different ideas‚ suggestions and feelings of the employees. Further more‚ it may noted that executives who are really executing the policies undertaken by the top management will have a chance to communicate their interaction and provide necessary feedback. 1.3. Objectives: Objectives regarding
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motivating employees through job characteristics model: job characteristics model Definition A theoretical concept concerning how the fundamental features of an employee’s assigned tasks affect mental states and yield different workplace outcomes. The job characteristics model applicable to a business identifies the job characteristics of skill variety‚ autonomy‚ task significance‚ task identity and feedback‚ and the outcomes of high job performance‚ high job satisfaction‚ high intrinsic motivation
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An instrument to measure job satisfaction of nursing home administrators Nicholas G Castle [pic] A649 Crabtree Hall‚ Graduate School of Public Health‚ 130 DeSoto Street‚ Pittsburgh‚ PA 15261‚ USA BMC Medical Research Methodology 2006‚ 6:47doi:10.1186/1471-2288-6-47 The electronic version of this article is the complete one and can be found online at: http://www.biomedcentral.com/1471-2288/6/47 | | | | | | | | | This is an Open Access article distributed under the terms of the Creative Commons
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going through the multiple advertisements they place repeatedly in magazines‚ boasting about the quality of service they provide. It left me wondering what is so especial about these hotels‚ that is different from the so many others‚ what keeps employees so motivated that they go beyond their call of duty to provide services to the customers. With this in mind I wanted to examine why employee motivation is such a critical factor for the success of the hospitality industry. What are these motivational
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