Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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HRM Paper Week 8 • Assignment # 2 – Comprehensive Case: “Muffler Magic” Read the “Muffler Magic” case and write a four-to-five (4-5) page report that answers the following: 1. Specify three (3) recommendations about the functions of recruiting‚ selection‚ and training that you think Ron Brown should be addressing with his HR manager now. Currently you’re allowing your HR to hire employees without "carefully screening each and every candidate‚ checking their references and work ethic"
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INSTITUTE FOR OPEN LEARNING STUDY MANUAL HUMAN RESOURCES MANAGEMENT AND DEVELOPMENT II CODE: HRM - 2147 COPYRIGHT Published by the International University of Management Windhoek‚ Namibia © International University of Management 2009 No part of this publication may be reproduced‚ stored in retrieval system or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise‚ without
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help to ensure that as an employee‚ they are always doing what is right‚ both ethically and morally. As an HRM professional‚ being knowledgeable of what the EEO (Equal Employment Opportunity) is and how it is beneficial to an organization is important. An HRM will also need to know what rights an employee has as this will be an important factor for the HRM. Therefore‚ it is wise for an HRM to learn what acts and issues there have been in the past that have created certain policies‚ as well as laws
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A Job Analysis Assignment Bingyu Wang (Suzy) Lawrence Technological University Job Analysis Assignment Purpose: The purpose of this assignment is to familiarize you with job analysis techniques and the use of the O*NET site. This assignment is directly tied to learning goals 1‚ 3‚ and 5 for the course. Expectations: You are expected to analyze a job using one of the job analysis
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Starbucks HRM In 2005‚ Starbucks was placed second among large companies in the Fortune "Best Companies to Work For" survey. The employees are very important for every company‚ so also for Starbucks. The front-end employees have a boundary spanning position in the company. They interact with the internal and external environment of the company. That’s why it’s very important to attract the right people with the right skills and capabilities and to train those employees to improve their selves. That’s
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process of job analysis Introduction This report aims to explain the purpose and principles of job analysis and the reasoning behind it. The report will describe the methods used and explore the advantages and disadvantages of these methods. It will give details of a job analysis plan and how it was carried out. It is good practice to carry out a job analysis to contribute to the recruitment for the right candidate for the role also for evaluating and determining the value of the job to the company
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FDE Module 1000A I am currently working in a small privately run day nursery on a housing estate and have been there now for nearly six years. Within my setting I have two job roles both of which I am very clear as to what my roles and responsibilities are. Common core (2010‚2ek) First of which is Deputy officer in charge which has been my role now for nearly two years and holds many responsibilities and challenges on a daily basis‚ my main responsibilities relate to assisting my manger in the
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Job Analysis Assignment Purpose: The purpose of this assignment is to familiarize you with job analysis techniques and the use of the O*NET site. This assignment is directly tied to learning goals 1‚ 3‚ and 5 for the course. Expectations: You are expected to analyze a job using one of the job analysis techniques described in the textbook and/or lecture. You may use your own personal experience with the job (either as a job incumbent or as a recipient of the output of that job) and/or material
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Human resources planning is a process that identifies current and future human resources needs for an organization to achieve it goals. Human resources planning should serve as a link between human resources management and the overall strategic plan of an organization. Aging worker populations in most western countries and growing demands for qualified workers in developing economies have underscored the importance of effective Human Resources Planning. As defined by Bulla and Scott (1994)‚ human
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