Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
Premium Marketing
| Chembra Peak: The hills‚ rocks and valleys which contribute to the very unique character of Wayanad provide a lot for adventure tourism. Trekking to the Chembra peak is a risky mountaineering endeavour. Chembra peak‚ the highest hill in Wayanad‚ is near Meppady town. Trekking to the top of this peak takes almost a day. Tourists can also stay one or two days at the top of the peak in temporary camps. District Tourism Promotion Council provides guides‚ sleeping bags‚ canvases‚ huts and trekking
Premium Kerala Western Ghats
The Gap Model is a conceptual model especially developed to qualitatively measure service quality. It was developed by parasuraman et al.(1985) based on results from empirical research. Tha gap model identifies five organizational gaps within the process of service design and delivery that cause deficits in quality ‚ leading to dissatisfied customers. The Gap Model locates and maps five generic gaps that apply regardless of the thematic type of service: 1. Between management perceptions of customer
Premium Quality of service Customer service Service
Janet Helms developed the greatest researched white racial identity model to date (Sue & Sue‚ 2016). The Helm’s White Racial Identity Development Model is comprised of six detailed racial identity statuses that are divided evenly into two phases which require the individual to discard racism and define a nonracist white identity (Sue & Sue‚ 2016). The first phase in the Helms model commences with the contact status. Individuals in this status are blind to racism or incognizant of its existence‚ feel
Premium Race Racism Anthropology
ORGANIZATIONAL POLICY & STRATEGY PROGRAM COURSE MASTER OF BUSINESS ADMINISTRATION ORGANIZATIONAL POLICY & STRATEGY CASE STUDY – REVLON Page 1 of 24 ORGANIZATIONAL POLICY & STRATEGY Acknowledgement This paper was undertaken during enrollment of master degree of business administration and it is a great opportunity to share this paper for an academic knowledge and development as well as self-improvement management skills. Page 2 of 24 ORGANIZATIONAL POLICY & STRATEGY
Premium Marketing Balance sheet Profit margin
Which method is used to assign weights to various features of a system? a. Scoring model 2. The organizational activities working towards the adoption‚ management and routinization of a new information system are called? a. Implementation 3. Which of the following is not one of the activities of a systems analyst? a. Formulation of capital budgeting models 4. Change management is a process that? a. Should be addressed before a project
Premium Learning Project management Decision making
John Ogunrinu Professor Peters. Poli 116 Midterm 2: Fog of War essay. What does the "Fog of War" tell us about the role of the individual in foreign policy decision-making? Write an essay of about 1‚200 words that synthesizes 5 of Robert McNamara’s lessons with material in the course text. The movie Fog of War is a documentary film directed by Errol Morris about former secretary of defense‚ Robert McNamara. First‚ this term fog of war means that it is unclear what one should do in certain circumstances
Premium Lyndon B. Johnson John F. Kennedy Vietnam War
Models of the Atom: a Historical Perspective John Dalton Early Greek Theories • 400 B.C. - Democritus thought matter could not be divided indefinitely. • This led to the idea of atoms in a void. fire Democritus • 1800 -Dalton proposed a modern atomic model based on experimentation not on pure reason. All matter is made of atoms. Atoms of an element are identical. Each element has different atoms. Atoms of different elements combine in constant ratios to form compounds. • Atoms are rearranged
Free Atom
Goal Done Solution Document- First Look of Our Training Program… Mehsana- Gujarat (382715) Contact No.- +91– 9662052779 infodesk@goaldonesolution.com info.goaldone@gmail.com Project Name: TRAINING ON AUTOCAD COURSE DESCRIPTION Introductory AutoCAD is a basic level CAD course utilizing the universally popular CAD software‚ AutoCAD. This entry level course targets those with little or no previous AutoCAD experience or those with a need for substantial upgrading from previous non-Windows
Premium Technical drawing Computer-aided design Computer graphics
In the early 1950’s a new artist became present on the rock n roll scene. This artist was the 24 year old Chuck Berry. Chuck Berry was inspired by gospel music chanted in his mother’s household. The family would join in and all sing together and harmonize with one another. Berry also sang in his St. Louis church’s Baptist choir at age six. Berry learned to play the guitar while attending Sumner High School‚ the first Black high school west of the Mississippi. Some of Berry’s other influences were
Premium Rock and roll Rock music Elvis Presley