Assume you have been appointed as a marketing consultant for Jollibee. As part of the international expansion program‚ the management wants you to prepare a report to identify marketing opportunities. The report should cover the following information: a) Identify three potential markets for expansion Jollibee Foods Corporation (JFC) is banking on franchising and overseas expansion to continuously boost its earnings in the long run. The aggressive expansion program is in line with doubling the company’s
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Instructor Submitted by: MATTHEW LARR G. ESTOPEREZ Name of student July 5‚ 2008 I. BACKGROUND OF THE STUDY The case gives an idea about how the competition influenced Jollibee’s strategy‚ both domestic and international. Jollibee ‚which was a Filipino chain of restaurants‚ was forced to change their strategy with the entry of McDonalds in Philippines‚ which later transformed the company into a global company .The company faced serious challenges with their international exposure
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MGMT 587B: Customer Value Management Subimal Chatterjee Professional MBA Program (New York City) Sept. 13 and 20‚ 2014 Customer Value Management: Readings and Cases MGMT 587B: Customer Value Management Binghamton University THIS PRINT COURSEPACK AND ITS ELECTRONIC COUNTERPART (IF ANY) ARE INTENDED SOLELY FOR THE PERSONAL USE OF PURCHASER. ALL OTHER USE IS STRICTLY PROHIBITED. ISBN 1269608886 XanEdu™ publications may contain copyrighted materials of XanEdu‚ Inc. and/or its licensors. The original
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Encounter‚ and Perceived Congruency on Customers ’ Emotions and Satisfaction Ingrid Y. Lin & Anna S. Mattila a a b School of Travel Industry Management‚ University of Hawaii at Manoa‚ Honolulu‚ Hawaii‚ USA b School of Hospitality Management‚ The Pennsylvania State University‚ University Park‚ Pennsylvania‚ USA Published online: 15 Oct 2010. To cite this article: Ingrid Y. Lin & Anna S. Mattila (2010): Restaurant Servicescape‚ Service Encounter‚ and Perceived Congruency on Customers ’ Emotions
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Business Practices of Jollibee I. Quality Product and Services Jollibee’s growth is due to its delicious menu line-up – like its superior-tasting Chickenjoy‚ mouth-watering Yumburger and Champ hamburger‚ and deliciously satisfying Jollibee Spaghetti complemented with creative marketing programs‚ and efficient manufacturing and logistics facilities. II. Customer Satisfaction Customer satisfaction has always been key to Jollibee’s success. Never losing sight of its goals‚ Jollibee has grown to be
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successful though it eventually outsold the ice cream product. In January 28‚ 1978‚ Tom Tan and his brothers formed the Jollibee Foods Corporation (JFC). As they made a fast-food outlet‚ they decided to develop an own brand including a mascot‚ a menu that would look appealing to the Filipino palate and they brought the promise of “Langhap Sarap” or smells good so it must be good. Jollibee is the largest fast-food chain in the Philippines and they maintained to manage its dominant position. It was also
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Destinee Wilson Liberty University Journal Article Review 2 The perceived impact of successful outsourcing customer service management Dr. Quigg BUSI-613 January 27‚ 2013 In the article‚ Kok Wei Kong delves into the affects outsourcing has on customer service management. Kong initially distinguishes the term outsourcing and the factors that affects it. Outsourcing otherwise known as subcontracting is the strategic use of resources outside the company to perform tasks that
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MEASURING PERCEIVED SERVICE QUALITY A Case Study of the Croatian Hotel Industry INTRODUCTION Hotel industry highly competitive Service is important for gaining a sustainable competitive advantage in the marketplace Nature of Service • Multi-dimensional • Hard to measure BACKGROUND Perceived Service Quality • The extent to which a firm successfully serves the purpose of customers (Zeithaml‚ Parasuraman and Berry 1990). • Important attributes: • Cleanliness‚ security
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Essay Topic: “Perceived Organizational Support” (Eisenberger‚ Huntington Hutchinson and Sowa‚ 1986). Perceived Organizational Suppor is a useful concept for managers due to its relationship with important outcomes such as commitment. Generally speaking‚ in today’s competitive environment‚ if organizations want to keep successful and prosperous‚ which needs to learn how to keep employees (Colakoglu et al.‚ 2010). Employees are viewed as one of the most significant dimensions for most organizations
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segmenting markets and selecting a target is to identify groups of customers who share similar needs and buyer behaviour characteristics and who are responsive to the firm’s offering. Leading authors like Kotler present the organization as a value creation and delivery sequence. In its first phase‚ choosing the value‚ the strategist "proceeds to segment the market‚ select the appropriate market target‚ and develop the offer’s value positioning. The formula - segmentation‚ targeting‚ positioning (STP)
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