56-71 Measuring the Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation. Thus‚ this study aims to measure customer satisfaction in
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CHAPTER - I INTRODUCTION 1.1 INTRODUCTION Both the domestic and foreign arrivals have shown a rapid increase with India emerging as a vibrant and varied tourist destinations. The domestic tourism industry grew at a rate of 10.7 % in whereas foreign arrivals at 8.1% in 2010 (Indian Tourism Statistics‚2010). To feed this splurge in arrivals hotels are booming across India and this most importantly has not been restricted to just metros. Even second tier cities like Bhopal‚ Amritsar‚ Surat‚ Ranchi
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Introduction Jollibee is a fast food chain that is based in Manila‚ Philippines. Inspired by Tony’s chef dad back in 1977‚ the home style hamburger quickly became an instant hit among the Filipino’s market. Today‚ Jollibee is a family of a total of 750 stores across worldwide in countries like Vietnam‚ Qatar‚ Saudi Arabia and more. (Jollibee.com.ph‚2013) Now‚ based on the article‚ Jollibee is considering to expanding into three different countries and they are Papua New Guinea‚ Hong Kong‚ and
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Chapter 1 Marketing: Creating and Capturing Customer Value PART 1. MULTIPLE CHOICE QUESTIONS 1) According to management guru Peter Drucker‚ "The aim of marketing is to ________." A) create customer value B) identify customer demands C) make selling unnecessary D) set realistic customer expectations E) sell products 2)What do companies call a set of benefits that they promise to consumers to satisfy their needs? A) market offering B) value proposition C) demand satisfaction D) need
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THE PERCEIVED IMPACT OF CARTOON TV SHOWS ON THE BEHAVIOR AND VALUES OF SELECTED LCCM ELEMENTARY STUDENTS A Research Paper Presented to the Faculty of The School of Arts and Sciences La Consolacion College Manila Mendiola St.‚ Manila In Partial Fulfillment of the Requirements for the Course Research Case and Analysis Algie Alganes Kimberly Alillana John Marvin Burayag Angelique Perez Iana Christine Reyes March 2012 ABSTRACT Title of the Research: THE PERCEIVED IMPACT
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CONSUMERS’ PERCEIVED VALUE AND BRAND IMAGE TOWARDS LUXURY VEHICLE BRAND STRETCHING By Teerapong Tammasuwan January 2013 The work contained within this document has been submitted by the student in partial fulfilment of the requirement of their course and award Table of Contents List of Figures List of Tables Acknowledgements Abstract Chapter 1: Introduction 1.1 Overview 1.2 Luxury Vehicle Market Overview 1.3 The Significant
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intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company in the industry of fast food chain. Jollibee also operates branches in different countries wherein they focused and value the culture of
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on achieving customer satisfaction through quality services and products. Recognizing that fulfilling customers need fulfils the organizations needs as well‚ focussing on customer satisfaction by attracting‚ retaining and enhancing customer relationships has become a goal for every organization. This essay will examine how customer’s perceived quality can have a bearing on the profitability of a company. The essay concludes that providing quality services and products enhances customer satisfaction
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How Apple Can Keep Its Value By Saul Hansell It’s official. Apple is the most valuable computer maker in the world. In the wake of the company’s better than expected earnings in the quarter ended Sept. 30‚ Apple’s shares rose by nearly 7 percent‚ making the company’s total market value $162 billion. That edges out I.B.M.‚ which is worth $155 billion. Apple also surged past Intel‚ worth $156 billion‚ and Nokia‚ the most valuable cellphone maker‚ which is worth $150 billion. Indeed‚ Apple is now
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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