1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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Value Chain as a Company Strategy Introduction Now a day‚ many companies are trying to improve their value chain in order to use the value chain as a strategy in the manner of meeting the customers need and satisfaction. One of the strategies they are using with value chain is to gain competitive advantages for rival among their competitors. Value chain actually can discover and fulfil what customers want and the identification of customer needs will hence become one of the ways to surpass their
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Value appropriation: vital in achieving sustained competitive advantage Table of contents 1 Introduction 3 2 The role of marketing 4 3 Measuring marketing productivity 5 3.1 Customer Satisfaction and future cash flows 7 3.2 Shareholder value 9 4 Creating sustained competitive advantage 10 4.1 Value creation versus value appropriation 10 4.2 Strategic emphasis in practice 11 5 How to prevent imitation? 13 6 Limitations
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Islamic banking education and strategy for the new millennium: Malaysian experience [2] Ahmad‚ K.‚ Dent‚ M. M.‚ & Rustam‚ G. A. (2011). Brand preference in Islamic banking. [3] Ahmad‚ N.‚ & Haron‚ S. (2002). Perceptions of Malaysian corporate customers towards Islamic banking products and services International Research Journal of Finance and Economics - Issue 94 (2012) 121 [4] Ahmad‚ N.‚ Haron‚ S.‚ & Planisek‚ S [5] Al-Ajmi‚ J.‚ Al-Saleh‚ N.‚ & Hussain‚ H. A. (2009). Clients of conventional
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Value creation Amber’s part Business Model Peter Drucker indicates that a good business model can position their customers appropriately‚ and define what does the customer value. A business model is used for creating value as well as appropriating value. Identifying the business model could be helpful for getting deep understanding of the company and identifying the risks hided in operation process. Researchers showed that business models can be divided into two categories‚ which involves the business
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Value Alignment for Wal-Mart Fadi Anadri‚ Betrina Hood‚ Schercitha Miller‚ Samantha Redfearn BUS/475 Bill Crigger July 21‚ 2010 Value Alignment for Wal-Mart An individual’s personal values depict what is important in his or her life‚ and such values often determine his or her behavior. Furthermore‚ values are an enlightenment of why people act or react the way they do‚ based on their personal beliefs. The combined values of an individual and organization must be compatible
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Value Chain Analysis “Value chain analysis (VCA) is a process where a firm identifies its primary and support activities that add value to its final product and then analyze these activities to reduce costs or increase differentiation.” The concept comes from business management and was first described and popularized by Michael Porter in Competitive Advantage: Creating and Sustaining Superior Performance 1985 The activity of a diamond cutter can illustrate the difference between cost and
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I believe that all of the Franciscan values should be important. All though‚ I feel that showing compassion for one another is by far the most meaningful value that one should practice throughout life. I feel that this one value encompasses all of the other values in one way or another. By serving and caring for the poor and oppressed people of the world‚ we are helping them to see that they are not alone in their troubles. It helps to show them that they are worthy of respect and
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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Values Congruence Values are something everyone posses. However‚ the level of these values range greatly from person to person and even person to company. Thus‚ the idea of value congruence comes into play for any or person or organization. Value congruence is “how similar a person’s value hierarchy is to the value hierarchy of the organization‚ a co-worker‚ or another source of comparison” altogether (McShane & Glinow‚ 2010‚ p. 49). To take it one step farther‚ there is a theory on value congruence
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