Journal of Operations Management 20 (2002) 121–134 The service concept: the missing link in service design research? Susan Meyer Goldstein a ‚ ∗ ‚ Robert Johnston b ‚ JoAnn Duffy c ‚ Jay Rao d a Department of Operations and Management Science‚ University of Minnesota‚ 321 19th Avenue S‚ Minneapolis‚ MN 55455‚ USA b Warwick Business School‚ University of Warwick‚ Coventry CV4 7AL‚ UK c Gibson D. Lewis Center for Business and Economic Development‚ Sam Houston State University‚ Huntsville
Premium Design
In Kenyatta’s The Gentlemen of the Jungle‚ man renders space in his hut to elephant who seeks shelter from man. Man resorts to violence after elephant and the rest of the animals take advantage of his kindness. “ my deer good man‚ will you please let me put my trunk inside your hut to keep it out of this torrential rain?’’ asked the elephant‚ knowing very well that he needed more space than just what his trunk was going to occupy. Man invited elephant to put his trunk in‚ once invited‚ the
Premium Africa
Dr. Harold Shipman admitted‚ as a college student‚ he took a very keen interest in drugs while at the Leeds University medical school (England‚ 2015). Dr. Shipman equally shared an intense interest in his mother’s morphine treatment as she battled lung cancer when he was still a teenager (Harold Shipman‚ 2014). He strongly believed this drug was instrumental in alleviating her pain up until she passed away (Harold Shipman‚ 2014). Soon after Dr. Shipman completed medical school and was working
Premium Crime Murder Serial killer
both humans and animals‚ the understanding of one’s own mortality is uniquely human. How do we‚ as humans‚ deal with the terror that is associated with this knowledge? According to Terror Management Theory (TMT)‚ developed by Jeff Greenberg‚ Sheldon Solomon‚ and Tom Pyszczynski (1989)‚ the need for “terror management” is a fundamental function possessed by humans and cultural systems. Based on the writings of anthropologist Ernest Becker and inspired by Freud’s work on how death provokes belief in mystical
Premium Management Marketing Human resource management
Course paper: Strategic Management Theories Introduction The course in Strategic Management Theories provided a brief overview of the major theoretical approaches from the strategic management field that can inform my current research. We went through fundamentals like the industrial organisation and Porter; TCE; the resource and knowledge-based views; the dynamic capabilities perspective; evolutionary‚ organisational learning and network theories. Changing the lenses of exploration of strategy
Premium Learning Knowledge management Organizational learning
First impressions in the opening of... “Master Harold” ...and the boys “Master Harold” ...and the boys‚ by the white South African playwright Athol Fugard‚ is a naturalistic play set in a Tea Room in Port Elizabeth on a rainy day in 1950. Two black servants‚ Sam and Willie‚ and their white master’s son Hally (‘Master Harold’)‚ have deep conversations about the good time they had together when Hally was young. In the beginning of the play‚ Sam and Willie‚ practice their dancing techniques
Premium Interpersonal relationship Master Harold...and the Boys Athol Fugard
Successful management requires an understanding of the fundamental concepts of effective management techniques and principles. In order to gain such insight‚ and manage effectively and efficiently‚ managers must develop an awareness of past management principles‚ models and theories. From the turn of the 20th Century‚ the need for a formal management theory was growing evident; organisations required a system to guide managers in an attempt to improve productivity and efficiency of workers. This
Premium Management Scientific management
production. For this reason‚ Frederick W. Taylor’s scientific management theory has been used to solve it and even gain more benefit. It is the intention of this literature review essay to define scientific management theory. Secondly‚ it is the intention of this essay to discuss how Taylor’s system used during the industrial revolution. Thirdly‚ it is the intention of this literature to review the reasons why scientific management theory gained importance in the first place. Fourthly‚ it is the intention
Premium Scientific management Management The Principles of Scientific Management
1.Scientific Management Theory: Frederick Winslow Taylor (1856-1915)‚ the Father of Scientific Management‚ assumed that labor is not the cause of most problems in business and it is only the management which can provide solutions to the problems of the business. His principles were: 1. Develop a science for each element of an individual’s work to replace the old rule-of-thumb method. 2. Scientifically select and then‚teach and develop the worker. 3. Heartily co-operate with the workers so as
Premium Management
Within his article‚ Harold Skulsky investigates the motives of Hamlet’s actions throughout the play‚ along with Hamlet’s transformation as the play goes on. First‚ Skulsky explains that the Ghost of Hamlet Sr. leaves much to Hamlet‚ who must now decide how to best carry out his quest for vengeance. Specifically‚ Skulsky writes that there are two ways of carry out actions in one’s life: first‚ there is the law of talon‚ which is the hate for another being‚ and second‚ there is the code of honor. The
Premium Hamlet Characters in Hamlet Gertrude