Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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malodorous sense‚ Julia crouched in the shadow‚ her body is aching and her brain is scrambling. She starts to scratch the back of the head as it started to feel plastered against her scalp. What will happen to me now? Will my life end here? What have you got yourself into Julia? Suddenly all these questions are slamming back and forth inside her head. The night passed by slower than usual‚ Julia were feeling atrocious. Headspin His hands were grasping at her throat‚ leaving Julia without air She
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which would increase the value. The change in WACC would result to a change in the value of the assets. Q2: The increase in value gets apportioned based on the market value weights of Debt and Equity. Based on the calculation‚ 50% to debt and equity‚ market value weights equals to 43% debt and 57% equity. Q1: Barrowing can create a value if it is within a feasible point‚ beyond than that it might have a negative impact on the company value. A company can benefit from the tax shield through
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Chapter 9: Creating Brand Equity GENERAL CONCEPT QUESTIONS Multiple Choice 1. At the heart of a successful brand is ________‚ backed by creatively designed and executed marketing. a. price b. promotion c. a great product or service d. a great slogan e. a brand concept Answer: c Page: 273 Level of difficulty: Easy 2. The strategic branch management process involves four main steps. Which of the following would NOT be among those steps? a. Measuring consumer
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Cost of equity refers to a shareholder’s required rate of return on an equity investment. It is the rate of return that could have been earned by putting the same money into a different investment with equal risk. How It Works/Example: The cost of equity is the rate of return required to persuade an investor to make a given equity investment. In general‚ there are two ways to determine cost of equity. First is the dividend growth model: Cost of Equity = (Next Year’s Annual Dividend /
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Equity Theory by John Stacey Adams Equity Theory attempts to explain relational satisfaction in terms of perceptions of fair/unfair distributions of resources within interpersonal relationships. Equity theory is considered as one of the justice theories; it was first developed in 1962 by John Stacey Adams‚ a workplace and behavioral psychologist‚ who asserted that employees seek to maintain equity between the inputs that they bring to a job and the outcomes that they receive from it against the
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PRIVATE EQUITY – A VIABLE ALTERNATIVE SOURCE OF FUNDING FOR GHANAIAN SMEs By Joseph Ciici Arthur Ghana’s workforce is predominantly employed by the informal sector. This sector of our economy is largely made up of Small and Medium scale Enterprises (SMEs) and sole proprietorships (“one man business”). This is confirmed by available data from the Registrar General which indicates that 90% of companies registered in Ghana are SMEs. Over time‚ this target group has been identified as the catalyst for
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Long-term financing requires a meticulous understanding of the various features of debt and equity and their impact an organization. While evaluating debt and equity‚ an investment banker also has to consider the unique characteristics of the organization’s dealings while ensuring that the organization’s requirements are met. Debt CapitalDebt capital includes all long-term borrowing incurred by the firm. The cost of debt was found to be less than the cost of other forms of financing. The relative
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Stewart Box Company Executive Summary: The management control systems and organization structure should support the overall corporate strategy for the effective and efficient accomplishment of its goal. This is the essence of the Stewart Box Company or SBC case. SBC was a well-established manufacturer of paperboard cartons and boxes. These were sold as packages for consumer products. SBC’s main strategy was to produce high quality products primarily by designing to customer specifications
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continue the pattern of cultural and economic divide between Latino and white communities - Julia Alvarez became a prime example of this. Her distinct outlook into the writing world allowed her to be recognized nationally with awards such as the Lamont Prize from the Academy of American Poets in 1974‚ the Benjamin T. Marshall Poetry Prize in 1969‚ and La Reina Press Creative Writing Award for poetry in 1982 ("Julia Alvarez Fact and Biography."). Not only did her history as an immigrant help pave her road
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