Reliability Improvement Reliability of a scale is improved by pruning of weak items. Deleting a weak item from a measurement scale may sometimes lead to jeopardizing scale’s theoretical construct. When this happens‚ the item needs to be redesigned and revaluated. Wording of items in a measurement scale plays an important role in determining its discriminating power. Weak items in the scale are identified by computing Corrected Item-Total Correlation (CITC) (Ferketich‚ 1991) and Item-Deleted Cronbach’s
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Quality control paper Quality control is a critical concept in every industry and profession. The survival of your job and of your company depends on your ability to produce a quality product or service. For most people‚ quality is associated with the idea of a product or service that’s well done‚ looks good‚ and does its job well. Quality product is one that lasts‚ holds up well under use‚ and doesn’t require constant repair. A quality product or service should meet a high standard in many areas
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largest fleet of vehicles of any company in the world (Fedex.com‚ 2006). This early outlay by Fred Smith was seen as a necessary and important investment. Smith continued to defy the trend in the 1980 ’s with the "PowerShip" program‚ when FedEx gave away 100‚000 computers loaded with the company ’s software. At a time when personal computers were relatively rare and expensive this investment was very unusual‚ however by linking client companies into the FedEx network and effectively "locking-in"
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Supply chain improvement Increasingly important in supply chain practice are attempts to improve supply chain performance. These are usually attempts to understand the complexity of supply chain processes; others focus on coordinating activities throughout the chain. • The SCOR model The Supply Chain Operations Reference model (SCOR) is a broad‚ but highly structured and systematic‚ framework to supply chain improvement that has been developed by the Supply Chain Council (SCC)‚ a global non-profit
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QUALITY MANAGEMENT & QUALITY GURUS The concept of “quality” has evolved to mean far more than the integrity of a manufactured product. Quality now represents a philosophy‚ a system of methodologies and practices‚ and an ongoing commitment to business excellence that encompasses all issues and engages all individuals within an organization. Total quality management (TQM) - is an approach to serving customers that involves totally reengineering processes and systems to improve products and services
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| |DATE ISSUED ‚ | | Section II: Information This Performance Improvement Plan (PIP) is to inform the employee named above that his/her job performance fails to meet the minimum requirements of the position and to provide the employee with an opportunity to improve job performance in the specific areas described. If
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U3.3- OD Seven Steps MGMT-568 Tarleton State University Dr. Dulin 16 October 2008 Organizational Development (OD) programs follow a logical progression of events- a series of phases that unfolds over time; an important part of managing an OD program as well is to execute each phase well (French & Bell‚ 1999). Warner Burke describes seven phases of OD programs as; 1. Entry 2. Contracting 3. Diagnosing 4. Feedback 5. Planning Change
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customer flows‚ (2) service encounter design and Disney employee training‚ (3) integrating goods and services into a CBP‚ (4) the importance of service management skills‚ (5) how services differ from goods‚ (6) biztainment‚ and (7) a continuous improvement orientation. Get the students participating – use their examples to illustrate key OM concepts in Chapter 1. Help them “see OM” in their examples. 2. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills
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......................................7 1.6 Exercise.............................................................................................9 1.7 Questions ........................................................................................10 2 Session 2 – Internal Audit .......................................................................11 2.1 Definitions of Internal Audit..............................................................11 2.2 Evolution of Internal Auditing ............
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Quality Culture Course Instructor: Dr. Syed M. Ahmed‚ Ph.D. College of Engineering & Computing Florida International University‚ Miami‚ Florida Major Topics Understanding What a Quality Culture Is Quality Culture vs. Traditional Cultures Activating Cultural Change Changing Leaders to activate Cultural Change Laying the Groundwork for a Quality Culture Learning What a Quality Culture looks like Countering Resistance to Culture Change Establishing a Quality Culture Maintaining a Quality Culture
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