. Total Quality Management The contributions of management gurus to total Quality management Table of contents Introduction Walter A. Shewhart (1897-1967) Dr. W.E Deming (1900-1993) 3. Joseph M Juran (1904-2008) 3. Philip Crosby (1926-2001) Genichi Taguchi (1924-2012) Kaoru Ishikawa (1915-1989) . Dr. Armand V. Feigenbaum (1922) “People forget how fast you did a job – but they remember how well you did it” Howard Newton References “Total
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[pic] KU – AEU EXECUTIVE BACHELOR IN BUSINESS MANAGEMENT Awarded by the Asia E University Assignment MANAGING QUALITY Name of student : VISHNU CHOW MING YEW Facilitator : MR. IR. GIAN SINGH KU Centre : Index no : KG 798 Question no : 1 Word count : 2‚968 Words Submission date : 18TH MAY 2013 This page is intentionally left blank Table of Contents
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QUALITY MANAGEMENT “Quality is never an accident; it is always the result of high intention‚ sincere effort‚ intelligent direction and skillful execution. It represents the wise choice of many alternatives.” – Willa Foster EXECUTIVE SUMMARY This research operations report provides an analysis of managing quality in operations with an application to the banking industry. The report defines quality and explores why quality is important by presenting some benefits associated with good quality
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to enable a quality culture to succeed. Juran Joseph M.Juran‚ Phd worked at western Electric from 1924 to 1941. There he was exposed to the concepts of Shewhart. Juran traveled to japan in 1954 to teach quality management. He emphasized the necessity for management at all levels to be committed to the quality effort with hands-on involvement. He recommended project improvements based on return on investment to achieve breakthrough results. The Juran Trilogy for managing quality is carried out by
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TOTAL QUALITY MANAGEMENT ASSIGNMENT Question 1. Reasons why the chief executive may realize that the interests of customers could conflict with the efforts to serve the share holders. Introduction: The first thing to bear in mind is the chief executive is a newly employed person and he has extensive business experience in managerial and internal controls which are well established and he has learned that the system being used to learn the Sound Health Limited has so many loopholes and contradicting
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TOWARDS A BETTER UNDERSTANDING OF SUPPLY CHAIN QUALITY MANAGEMENT PRACTICES Article: International Journal of Production Research • This paper reports the result of a comparative study of quality tools and methods adaptation by operations and supply chain managers. • SCQM is defined as a system based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers. • Operation management is traditional been explained
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Value Engineering (VE): Value Engineering is an organized approach for identification and elimination of unnecessary cost. • QIP‚ QC & Benchmarking: Tata Steel adopted Juran Trilogy concept for undertaking Quality Improvement Projects (QIP). Quality Circles (QC) are small group activities which involves first-line employees who continually control and improve the quality of their work‚ products and services. Benchmarking is a process of exploring for best practices and performances across the
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which was a “quality control manager”‚ with responsibility for the inspection services and quality control engineering. Importance of Quality The importance of quality in every walk of life cannot be overemphasized in this global economy. Dr. J.M. Juran‚ an international expert in quality and management put it briefly: “We live behind the dykes of quality”. During our daily life we presume so many things: milk is not adulterated‚ vegetables do not have pesticides and herbicides‚ the transportation
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process mapping‚ voice of the customer‚ change management‚ and problem/objective statements are used in the ______ Six Sigma process. 9) A firms understanding of the customers‚ their needs‚ and their wants is referred to as 10) The three aspects of Jurans trilogy are 11) The development and dissemination of the basic seven tools of quality was the work of 12) Feigenbaums primary contribution to quality thinking in America was his assertion that 13) The model of reactive customer-driven quality shows 14)
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References: 1. Eli Whitney‚ http://technology.ksc.nasa.gov/ETEAM/whitney.html. 2. Joseph M. Juran and A. Blanton Godfrey‚ Juran ’s Quality Handbook‚ McGraw-Hill‚ 1998. 3. Kaoru Ishikawa‚ What Is Total Quality Control? The Japanese Way‚ Prentiss- Hall‚ 1985. 4. Juran‚ Juran ’s Quality Handbook 5. Philip B. Crosby‚ Quality Is Free—The Art of Making Quality Certain‚ McGraw-Hill‚ 1979. Copyrights @ JOHTIKUMAR N SONS 2005‚ hindiwala
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