Cambridge: Cambridge University Press. 12. Department of Defense USA (1988)‚ Total Quality Management Master Plan‚ Washington‚ USA: page 1. 13. Fagbohungbe O. (2002)‚ Research Methods For Nigerian Tertiary Institutions. Lagos: Kotleb Publishers. 14. Juran J. M and Gryna F.M (1988)‚ Quality Control Handbook‚ New York: Mc Graw Hill. 15. Oakland J. (1991‚ Total Quality Management. London: Department of Trade and Industry Booklet. 16. Pike J. and Barnes R. (1991)‚ TQM in Action‚ A Practical Approach
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face relations with customers. * Industrial Revolution – Henry Ford – Mass production. Quality once a post production review. Reactive approach. * Bell System Statistical – Shurart. * WWII Post War l 40’sand 50’s- Beming and Juran concepts fell on deaf ears. This message brought to Japan where concepts were embraced. Outperforming US counterparts. * Fast forward to 1980s… Crisis around globe. Total Quality was reactive approach to crisis. Total quality Shift in vision
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1946. Juran-Trained under Walter A Shewhart (father of SPC). Became a key adviser to Japan in 1954. Joiner-Trained under W Edward Deming. Created consulting firm‚ Joiner Associates. Conway-Elected CEO of Nashua Corp 1979. First US Executive to hire Dr. Deming as a consultant in 1979. Formed consulting firm‚ Conway Quality‚ Inc. DEFINITION OF QUALITY Crosby-Conformance to requirements. Deming-A predictable degree of uniformity and dependability at low cost and suited to the market. Juran-Fitness
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TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION Ranjana‚ Lecturer Doaba College of Education ABSTRACT In this world of ever-growing competition‚ rapid changes of technology‚ privatization and internalization in education have led to the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In
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Master of Business Administration – MBA Semester 2 (Winter/November 2012) MB 0044 - Production and Operation Management (4 credits) (Book ID: B1627) ASSIGNMENT- Set 1 |Solutions | Q1. Explain the basic competitive priorities
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BILBILOGRAPHIC REFERENCE 1. Kaziliunas‚ A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal‚ 90-98. 2. Lakshman‚ C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management‚ 41-60. 3. Peter Hoonakker‚ P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management‚ 953-969. INTRODUCTION Many experts
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of the three philosophies and combining what they consider to be the best from the best. Other organizations select the Crosby‚ Deming‚ or Juran approach and remain loyal to it; all their education‚ training‚ and implementation efforts reflect support for that one approach. There are organizations that switch in midstream (e.g.‚ begin with Crosby‚ move to Juran‚ and then move to Deming). These organizations expect dramatic improvements in a short period of time and their obsession with immediate results
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this approach come from the teachings of such quality leaders as Philip B. Crosby‚ W. Edwards Deming‚ Armand V. Feigenbaum‚ Kaoru Ishikawa‚ and Joseph M. Juran. ORIGINS TQM‚ in the form of statistical quality control‚ was invented by Walter A. Shewhart. It was initially implemented at Western Electric Company‚ in the form developed by Joseph Juran who had worked there with the method. TQM was demonstrated on a grand scale by Japanese industry through the intervention of W. Edwards Deming—who‚ in
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Links: CHRONIC WASTE ( opportunity for improvement ) Joseph Moses Juran (1904-2008)
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PIONEERS IN MANAGEMENT: 1. Frederick W. Taylor -Father of Scientific Management 2. Elton Mayo - Father of Human Relations 3. Steven Covey - Principle-Centered Leadership 4. Henri Fayol - Father of the 14 Principle of Mgt. 5. Peter Drucker - Father of Management and formulated the Concept of Mgt. by Objectives (MBO) 6. Fritz J. Roethlisberger
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