post-World War II‚ to the “Quality revolution” in the U.S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart‚ Joseph Juran‚ W. Edwards Deming Early Twentieth Century Inspection was the primary means of quality control during the first half of the twentieth century Separate the planning function from execution function Managers/engineers plan and supervisors/workers
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Q1-Q2 Q1:Write a report to explain the 7 habits by Stephen Covey? The 7 Habits of Highly Effective Capture Managers * Habit -1 - Be Proactive in Taking Responsibility for the Capture “If the problem is perceived as out there‚ then that thought is the problem.” - Stephen Covey * Be Proactive in Taking Responsibility for the Capture * Initiate Actions to Mobilize Resources in Response to Perceived Needs for the Capture * Develop Ideas
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose and Usefulness 11 PDCA cycle 11 Benchmarking
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Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets‚ the decision are made and the trends are set by the professional managers. Unlike their predecessors‚ the captains of today’s business do not own their own companies. They must know the whole business but have control over only one small part. They must be product oriented‚ process
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and historical content is unaffected by the DTI branding the materials remain relevant for training‚ learning and reference. It is appropriate to note the passing a little while back now‚ of Joseph Juran‚ a seminal figure in the history of quality management‚ who died 28 February 2008‚ age 103. Juran did more than teach the Japanese about quality management. He was also arguably the first quality expert to emphasise that no quality management system works unless people are empowered and committed
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A trilogy is a group of three related novels‚ plays‚ films‚ operas‚ or albums. The word trilogy brings us all the way to the time of Athens and Greece. In around 500 B.C there were Dionysian festivals of ancient Greece and trilogies of plays were performed. The Oresteia is the only surviving trilogy of that was performed in Athens. Trilogies most often mirrors the three-act structure proposed by Aristotle. The Greek philosopher described stories as having a beginning‚ middle‚ and end‚ separating
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individuals of Six Sigma teams made Six Sigma project team different from other teams like Leadership teams‚ Problem-Solving Teams‚ Natural work Teams‚ self-manage teams and virtual teams. Why? Because Leadership teams according to the two quality gurus Juran and Crosby have two kinds.
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& Rees‚ C. (1998). The determinants of employee responses to total quality management: six case studies Fisher‚ N.I.‚ Nair‚ V.N. (2009). Quality management and quality practice: Perspectives on their history and their future Juran‚ J.M. (1986). The quality trilogy: a universal approach to managing for quality. Quality Progress. Retrieved from http://www.juran.com/downloads/TheQualityTrilogy.pdf Lagrosen‚ S 2&clientId=20655&RQT=309&VName=PQD Martin-Castilla‚ J.‚ (2002‚ Aug.) Ortiz
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Source: Adapted from S. Thomas Foster‚ "Managing Quality an Integrative Approach." Prentice-Hall: New Jersey‚ 2001. P.21 The TQHRM approach focuses on providing employee empowerment through alignment‚ authority‚ capability‚ and commitment. As Juran states: “The full potential of employee empowerment is realized in the empowered organization‚ when employees: align their goals with appropriate higher organization purpose; have the authority and opportunity to maximize their contribution; are capable
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