When we talk about thinking‚ then in today’s fast changing scenario‚ the younger generation become more practical‚ more wild‚ more assertive and ambitious then the older generation. Now days‚ “Success” become a buzz word in between the younger generation and younger generation is trying to achieve this word at any cost. Now‚ the question is arises that “What is the major reason behind this deep difference?” Lots of conclusions are also there but I think over ambition‚ greed of money‚ glamour world
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A STUDY ON SERVICE QUALITY GAP ANALSIS WITH SPECIAL REFERENCE TO INDIAN OVERSEAS BANK (IOB) - RM COLONY BRANCH‚ DINDIGUL QUESTIONNAIRE I am a student at Sona College of Technology‚ Salem currently‚ and pursuing MBA. As a part of my course completion‚ I am doing “A Study on Service Quality Gap Analysis with special Reference to Indian Overseas Bank (IOB) - Rm Colony Branch‚ Dindigul”. The aim of the research is to find out and study the gap between customers’ expectation and perception of
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Gap 2 – Design & Standard Gap Starbucks has a clear standardized process‚ however‚ quite a number of customers indicated in the survey that they have a concern about the standard of Starbucks’ service. Starbucks has to improve on the efficiency of service especially on its speed of service delivery. There are two main problems identified to be the cause of the delay in delivery. The first one is duplication of the ‘call’ and ‘mark’ process. ‘Call’ is the procedure of calling out loud by the
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The North/South Gap The North/South gap is a divide that separates the poor (less developed countries) from the rich (more developed countries). The idea of categorizing countries by their economic and developmental status began during the Cold War with the classifications of East and West. The Soviet Union and China represented the developing East‚ and the United States and their allies represented the West. The term ‘Third World’ (less developed countries) came from the United States
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The Gender Pay Gap PROBLEM Introduction The pay gap between men and women has fallen quite dramatically over the past 30 years though a sizeable gap still remains‚ but this headline figure masks some less positive developments in recent years. We are used to each generation of women making progress relative to the one before‚ but this process has slowed slightly with the better than the previous one(Centre Piece Summer 2006). The gender pay gap measures the earning differences between
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interest rate-sensitivity gap. As implied in the case‚ the methodology is to classify assets and liabilities in terms of the time to certain repricing events (maturity‚ adjustment upon a change in market rates‚ amortization of a portion of principal‚ expected prepayment of certain assets‚ and early withdrawal of liabilities before maturity). What factors would you cite to show weaknesses in the precision of the methodology for creating the interest rate-sensitivity gap report? Limitations in
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1. Gaps in service quality process experienced by Bill Foster a. Not sticking to the promise made by Excelsior hotel‚ a failed check in facility at airport reveals this. This pile up extra stress to the passengers who get rest assured by check in facility at airport which then considered to be foil. b. Time taken by agents to check in customers is more. c. Less number of agents to process the check in formality of hotel. d. Front desk clerk is not dedicated to her duty
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ARTICLE Quality Gap Analysis on Education Services Mantovani Daielly MN1*‚ Gouvea Maria A2‚ Conejero Marco A3 1 Business Department‚ Faculdades Metropolitanas Unidas (FMU)‚ Brazil. 2 Business Department‚ University of São Paulo (USP)‚ Brazil. 3 Business Department‚ College of Campo Limpo Paulista (FACAMP)‚ Brazil. *Corresponding Author: E-mail: daimantovani@gmail.com Abstract Services quality has been studied since the 80’s‚ however only recently education services have been considered
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strategy will use consumers and existing customers as a basis‚ and then critically examine the organisation from this angle to internal business. For this paper‚ Gap 360 Ltd has been selected as a case study. Gap 360 Ltd is a company which focuses on the gap year travel industry‚ their strategic aim is to become the leading brand in the UK gap year travel market. However‚ this aim cannot be achieved without thoroughly comprehending their position‚ relative to three environmental forces through a situational
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Introduction Gap‚ Inc. is a leading American specialty apparel retailer based in San Francisco‚ California. It sells casual apparels‚ accessories‚ and other personal care products for men‚ women‚ and children. The products of Gap‚ Inc. include denim‚ khakis‚ T-shirts‚ boxers‚ casual wear‚ and others. Currently‚ the company boasts approximately 150‚000 employees and 3‚139 stores all around the world. Gap‚ Inc. sustains a large number of brands‚ namely Gap‚ Old Navy‚ Banana Republic‚ Forth & Towne
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