59/91 “INTERNAL SERVICES MARKETING” PROFESSOR BRETT COLLINS School of Management Deaking University Victoria 3217 Australia (Tel: +6152 471277) and PROFESSOR ADRIAN PAYNE Marketing and Logistics Group Cranfield School of Management Cranfield Institute of Technology Cranfield Bedford MK43 OAL UK (Tel: 0234 751122) Submitted to European Management Journal Copyright: Collins and Payne 1991 INTERNAL SERVICES MARKETING INTRODUCTION Over the past few years the term internal marketing
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External/Internal Factors Dell is considered a very successful company. According to Govindarajan & Gupta (2005) one of the successes is its customer-direct concept that has been practiced since the company ’s inception. The concept involves dealing with customers directly and not through a third party‚ which helps maintain the quality of the relationship with its customers and also the products. In addition‚ this concept allows Dell to eliminate unnecessary inventories‚ warehouse space and storage
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CONFLICT: BASIC CONCEPT The word conflict has been derived from the Latin word ‘Confligere’; which means to Strike or attack altogether. In the present world‚ there are conflicts found everywhere. Each conflict has a reason behind it. these conflicts usually occur when two or more individuals or groups feel they have irreconcilable differences‚ or they feel that there needs‚ interests or wants are threatened by the existence of the other groups demands. Hence clashes become inevitable. People
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Essentials of Organizational Behavior‚ 11e (Robbins/Judge) Chapter 10 Communication 1) Before communication can take place it needs a ________. A) purpose B) channel C) receiver D) filter E) decoder Answer: A Explanation: A) Before communication can take place it needs a purpose‚ a message to be conveyed between a sender and a receiver. The key parts of the communication process are (1) the sender‚ (2) encoding‚ (3) the message‚ (4) the channel‚ (5) decoding‚ (6) the receiver‚ (7)
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Through the civilizing process‚ literary texts have mirrored how societiesand individuals within a societyhave moved from battling conflict using external‚ physical forces to fighting‚ increasingly‚ with internally conceived methods‚ such as knowledge‚ social mannerisms‚ and communication. From the epic of Beowulf to even the most contemporary piece of literature‚ conflict is an unavoidable facet of human life. A significant difference to note‚ however‚ is that the battles fought in Beowulf’s time
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Presentation- 12 Angry Men Conflict Management Types of conflict: First of all‚ conflict is described as the expressed struggle of interconnected parties who perceive incompatible goals and interference from each other in attaining certain goals (Rothwell). The book describes two major types of conflict‚ constructive and destructive conflict. Destructive Conflict- characterized by domination‚ escalation‚ retaliation‚ competition and inflexibility (Rothwell) Constructive Conflict- characterized by a
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‘Timely and valid internal and external audits are a primary safeguard against unethical financial behaviour’. Assess the accuracy of the statement. INTERNAL AND EXTERNAL AUDITING Introduction by Emil Nacua Timely and Valid internal and external audits are a primary safeguard which prevents unethical financial behaviour within a business. Audits examine the past and present financial records as they are important to maintain accuracy for those who use the records as they are an aspect of
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Conflict and Culture Introduction The purpose of this report is to apply the theories and concepts in Organizational Behavior into the chosen topic which is conflict and culture. An organization’s psychological and social climate forms its culture. The culture represents the values‚ beliefs‚ assumptions and symbols that define the way in which the organization conducts its business. It tells the employees how things are done‚ what is important and what kind of behavior is rewarded. It impacts
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INTRODUCTION TO LIT REVIEW This section of the study analyses literature on conflict‚ conflict system‚ and conflict management‚ mediation of internal conflicts‚ various peace process (Rwanda‚ Somalia‚ and Sudan‚ DRC‚ Uganda and Mozambique). Uganda and Mozambique will be the case studies. CONFLICT In his book‚ Stagner[1] presents conflict as a situation in which two or more parties desire goals which they perceive as being obtainable by one or the other but not both. The parties
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ENGLISH CONFLICT ESSAY "Conflict is Inevitable" Conflict is ever present beast that throughout time has changed men in monsters‚ and caused transformations to this earth that we would be better off without. However‚ it is an inescapable catastrophe‚ and inevitably conflict will always exist as long as people have differing opinions. This is shown throughout Bertolt Brecht’s play "Life of Galileo"‚ which is set in 17th century Italy and follows the events of Galileo Galilei’s adult years. During
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