A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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Questions one through three‚ and question five deal with personal job satisfaction rather company satisfaction. Question four‚ however‚ should not be considered as part of the employee satisfaction survey due to the nature of the question. Let’s review the results of these questions. Question one is about how well employees enjoy working for BIMS. As you can see the largest concentration is a rating of 2. However 52% of the employee responses give a rating of 3 or better. Only 75 employees
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A second major source of data about crime and delinquency comes from victimization surveys and studies. The most widely known of victimization surveys is the National Crime Victimization Survey (NCVS). Once called the National Crime Survey‚ the NCVS has been conducted annually since 1972 by the Bureau of the Census for the U.S. Department of Justice’s Bureau of Justice Statistics. To gather data for the annual report entitled Crime Victimization in the U.S.‚ the Bureau of the Census conducts interviews
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invent new technology‚ and how can we cut back on technology or in turn use it for good purposes. METHODOLOGY: I chose questions that would let people tell me exactly their feelings on modern technology and how it affects all of us‚ what they thought the problems of technology are‚ and how we can fix those problems. I conducted my survey by giving 5 of my friends a list of 10 questions‚ then compiled all the information and wrote a paragraph on my findings. FINDINGS: Every single person agreed that
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funded community service programs. The balance of revenue comes from foundation grants‚ private donations and from private client payments. Statement of Problem/Goal: An Employment Engagement Survey Assessment Tool was designed and used to survey all employees to assess the current
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A SURVEY OF THE EFFECTS OF FRINGE BENEFITS ON EMPLOYEES PERFORMANCE IN THE HOSPITALITY INDUSTRY (A Case Study of Sofitel De Moor House‚ Ikoyi Lagos) BY IFEDINIRU KELECHI.U. BA/2008/207 DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT AND SOCIAL SCIENCES CARITAS UNIVERSITY‚AMORJI-NIKE‚ENUGU STATE AUGUST‚ 2012 i TITLE. A SURVEY OF THE EFFECTS OF FRINGE BENEFITS ON EMPLOYEES PERFORMANCE IN THE HOSPITALITY INDUSTRY (A Case Study of Sofitel De Moor House‚ Ikoyi Lagos) BY IFEDINIRU KELECHI
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reasons for those phenomena and then generate the conclusion. Objective To build up an online survey‚ to collect sample data about teenager’s pocket money‚ how they use it‚ and any financial problem they faced. Questionnaires In this project‚ we use internet survey instead of questionnaire survey in collecting samples from teenagers. There are few reasons for us to choose such survey method: First‚ teenagers are very sensitive to the money they own and they feel too nervous when other
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Survey on “Summer Internship Relevance in MBA Curriculum” Report submitted for the partial fulfillment of “Managerial Communication” Course Number MBA C431 Submitted To JAYASHREE MAHESH Department of Management BITS‚ Pilani on 26th October 2012 Submitted By : Group 5 Harshit Shukla Nischal Sarin Paresh Sarjani Sanya Nauharia Venkat Naveen Zaid Bin Ahsan ACKNOWLEDGEMENT We wish to express our sincere gratitude to PROF.JAYSHREE MAHESH of Department ofManagement‚ BITS Pilani
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The implicit bias survey represents an individual’s unconscious bias. I believe these results to be unreliable because there were many factors which could alter the results. Factors that could have altered my results were being right handed or left handed and the way the questions were worded. I found some of the question difficult to understand. Before I took this quiz‚ I expected questions on the type of people I surrounded myself with‚ family backgrounds and questions pertain to race and disabilities
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A descriptive cross sectional survey targeting 139 doctors and 355 nurses from seven hospitals in the same location were selected to describe their knowledge and reported practice of procedural pain in the neonatal infant and their management techniques. Questionnaires were handed out during scheduled staff meetings. The questionnaires included seven procedures and four gestational age categories. There were 8 open-ended questions and 24 fixed choice questions that were used to assess the nurses
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