Services Marketing Case Study 1. Introduction to JetBlue and the JetBlue experience. How is it related to the overall business strategy? JetBlue was a low cost carrier operating in the US‚ serving a niche segment. It had different offerings for the customer segment it served. Value Proposition in JetBlue context: Simplified Maintenance High Manpower utilization Efficient scheduling – in the New York route Was voted the best airlines in terms of Customer Satisfaction Need
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Project Quality Management 1- What are project life cycle phases? Write a short note on each of the six phases. 8-16 1- Initiation Phase * Define the need * Return on Investment Analysis * Make or Buy Decision * Budget Development 2- Definition Phase * Determine goals‚ scope and project constraints * Identify members and their roles * Define communication channels‚ methods‚ frequency and content * Risk management planning 3-
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Vol Hurst‚ D.K. (1995)‚ Crisis and Renewal: Meeting the Challenge of Organisational Change‚ Harvard Business School Press‚ Boston‚ MA. Inkeles‚ A. (1997)‚ National Character: A Psycho-Social Perspective‚ Transaction Publishers‚ New Brunswick‚ NJ. Ishikawa‚ A.‚ Mako‚ C. and Warhurst‚ C. (Eds) (2006)‚ Work and Employee Representation: Workers‚ Firms and Unions‚ Chuo University Press‚ Tokyo‚ pp Kelley‚ L.‚ Whatley‚ A. and Worthley‚ R.R. (1987)‚ “Assessing the effects of culture on managerial attitudes:
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Quality management worldwide Total quality management in India ± perspective and analysis R. Jagadeesh Introduction For more than four decades after independence the companies in India enjoyed a protected market with virtually no competition‚ and some of them even monopolised the market‚ with customers having little or no choice. As a result complacency set in‚ and no pressure existed for improvement or change. However‚ the policy of globalization and liberalization adopted by the Indian Government
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Stem cells -are biological cells found in all multi cellularorganisms‚ that can divide (throughmitosis) and differentiate into diverse specialized cell types and can self-renew to produce more stem cells. In mammals‚ there are two broad types of stem cells: embryonic stem cells‚ which are isolated from the inner cell mass of blastocysts‚ and adult stem cells‚ which are found in various tissues. In adult organisms‚ stem cells and progenitor cells act as a repair system for the body‚ replenishing
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IMPLEMENTATION OF TOTAL QUALITY MANANGEMENT IN VODAFONE TELECOMMUNICATION COMPANY TABLE OF CONTENT 1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING
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True / False 1. In event notification‚ a device is interrogated by a management tool‚ which collects certain targeted data. This is called polling True 1. Failed CI cannot be called as incident if service performance does not degrade False 2. As per ITIL‚ a ‘problem’ is defined as the case of one or more incidents True 1. Failure of a Configuration Item not resulting in disruption of service is also called as an incident True 2. Utility and Warranty can be explained as Increases performance average
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Project Management 1. Activity Based Costing (ABC) Introduction: There are a number of costing models used in the domain of business‚ and Activity Based Costing is one of them. In activity based costing‚ various activities in the organization are identified and assigned with a cost. When it comes to pricing of products and services produced by the company‚ activity cost is calculated for activities that have been performed in the process of producing the products and services. In other words
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Max Crombach IE2FA 7-‐3-‐2014 Summary Supply-‐Chain Management Table of Contents Chapter 1: From Mission and supply chain strategy to logistics operation .................................. 2 1.1 Helicopter view: .................................................................................................................. 2 1.2 Organisation Models .........................
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In this paper‚ we tried to present an overview on the Just In Time practices and how it originated and what it involves from goals and objectives; that would make organizations all over the world apply the concept while aiming at enhancing it’s production‚ minimizing costs and thus generating more revenues. We also tackled Toyota- Car Manufacturing Company as a case study for being one of the very first manufacturers who gave up old traditional manufacturing practices and started implementing JIT
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