Office based CRM systems are powerful tools‚ but once outside a computer environment the user is completely disconnected from the wealth of information afforded by the CRM (Maximizer‚ 2015). The mobile CRM deployments were a huge benefit to Dow Corning and DirecTV. CRM was implemented on mobile devices and also on tablets. This provided great connection between the customers and the company. The goal for Dow Corning and DirecTV was to provide excellent customer service and to make it easy for Dow
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Health Promotion for the Mastectomy Patient The focus of this paper is on the journey of a 44-year-old woman diagnosed with breast cancer‚ recovering from a mastectomy. The patient’s health will be explored using Gordon’s Functional Health Patterns and the Determinants of Health. Pre and post admission‚ different health related strategies‚ and resources will also be discussed. Client Description The patient in question is a fictional character that has been used with discretion from the creator
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nurse working in a multicultural county with a large percentage of the population not speaking English‚ I encounter everyday reckless faces of patients and families that can communicate theirs needs in time of misfortune. I am fortunate enough to be bilingual and to experience the ultimate satisfaction of communicate with the Spanish-only speaking patients in their own language. I have been able to see reckless painful and distressed
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“The Patient-Centered Medical Home (PCMH) is a model of care that puts patients at the forefront of care by building better relationships between people and their clinical care teams” (Bitton‚ 2010). This patient care model has received considerable attention as a potential way to improve quality care. Ongoing research on PCMH demonstrates that it has the capacity to change care by how it has improved quality‚ the patient experience and staff satisfaction‚ while reducing health care costs (Jackson
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The Patient with Heart Failuure 74-year-old woman is admitted to the hospital with heart failure. She had been growing progressively weaker and had ankle edema‚ dyspnea on exertion‚ and three-pillow orthopnea. On admission‚ she is severely dyspneic and can answer questions only with one-word phrases. She is diaphoretic‚ with a heart rate of 132 beats/min‚ and blood pressure 98/70 mm Hg. She is extremely anxious. 1. Because this patient cannot breathe or talk easily‚ prioritize the immediate nursing
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Lowering Healthcare Cost for Patients with Autism Abstract The object of this paper is to describe the different changes that can be made in order to lower the cost of healthcare among patients with autism. Many people as well as different agencies react to this disorder in many different ways. This report will provide detail about the “Question of Who‚” which relates to the agencies who pay for the treatment as well as the families. The reader should expect to learn what autism
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3/16/2005. Patient is a 55-year-old female flight attendant who strained her back and left leg during a recurrent training. Per OMNI‚ she was initially diagnose d with lumbar sprain‚ lumbago and low back pain. Treatment includes electrical stimulation unit and PT. Per the PT note dated 10/11/16‚ the patient reported continued symptoms‚ but she is working on managing her pain. She was assessed to have improved core stability. Based on the progress report dated 10/27/16 by Dr. Waldman‚ the patient presents
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Patient Safety/Quality Care/Improvement Case Study 1. Overview of what are medical errors and possible consequences of such errors? The Institute of Medicine (IOM) defines medical errors as “the failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim.” Medical errors do not all result in harm or injury. Medical errors that cause injury or harm are sometimes called preventable adverse events – that is the injury is thought to be due to a medical intervention
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Patient-centered health care is the dominant model in health service delivery. Within this framework‚ patient satisfaction has emerged as an important indicator of the quality of patient care (Brown‚ Stewart‚ McCracken‚ et al‚ 1986). The significance of patient satisfaction is further emphasized by evidence that satisfied patients are more likely to adhere to treatment‚ benefit from their health care‚ and have a higher quality of life. Additionally‚ patient satisfaction data have been used for quality
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Laserna‚ Kris Marie R. Exserves| Dr. Beckett’s Dental Office Case Study Questions: 1. Which of the eight elements of the services marketing mix are addressed in this case? Give examples of each ‘P’ you identify. a) Price Dr. Beckett charges higher fees than competitors for better quality of service and refused to become an HMO provider as she feels that it wouldn’t allow her to give the quality she aims to deliver. b) Product their goal as indicated on their mission statement is
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