Marketing: “A social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others.” “Managing profitable customer relationships”. Creating‚ delivering‚ and communicating superior customer value Evolution: Production (none)‚ sales (one way‚ marketing (two way) What can be marketed: Goods‚ Services‚ Places‚ Persons‚ Ideas‚ Events‚ Organizations‚ Information‚ Experiences. Mkt Myopia: Focusing on short-term
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Designing and Managing Services Discussion Questions 1. How do we define and classify services? 2. How do services differ from goods? 3. How can we achieve excellence in marketing services ? 4. How can we improve service quality? 5. How can goods marketers improve customer service? Slide 2 of 29 The Nature of Services 2008 – 2018 Loss of 1.2 million jobs 2008 – 2018 Gain of 14.6 million jobs Slide 3 of 29 Service An act or performance one party can offer to another that
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Making Collection • Fixed seasonal collections • Push marketing by Sales manager What is Zara’s Business Strategy? What Zara wants… - to provide customers with Fashion On Demand by following the fast fashion trend Speedy Decision • SKU decision making by store manager • Fast reflection of Field VOC Efficient Operating • Sharing of Sales result & Field VOC • Efficient inventory management Pull Marketing • Providing the newest trend with fast SKU cycle • Fancy
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of marketing be sequential in nature? Answer: Introduction: The main purpose of marketing management is to direct those activities by which the marketing goals can be achieved. According to Cundiff & Still “To achieve the marketing objective-planning‚ organization‚ coordination & control is necessary. Whether he is a marketing manager‚ industrial middlemen or consumer retailer each &every one has to do planning‚ organization & control of activities to achieve the marketing goals
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CAMPUS SRI LANKA MBA FOR EXECUTIVES MODULE ASSIGNMENT : MARKETING MANAGEMENT Student Name: MAHESH UDUGAM KORALALAGE Student Registration No.: 0030nlnl0912 Module Lecturer: Khaldoun Dia-Eddine Module Tutor: Wimarshana Wijesuriya Date Submitted: 25.10.2012 Total Word Count: 2‚121 (Excluding references – Annex 1) “Gillette Fusion ProGlide Power” Razor in Sri Lanka 1. Executive Summary Gillete is the dominant market leader in system razors and cartridges
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CASE: I Playing to a new beat: marketing in the music industry Questions: 1. Discuss the micro and macro forces that are affecting the music industry. Answer : Factors affecting the music industry include the following: • Consumers have created a new value curve for the music industry • Online file sharing and downloading where copyright holders are bypassed has put the traditional business model of the music industry in doubt • Competition for consumers time‚ attention
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Cross-Cultural Issues in Marketing Communications: An Anthropological Perspective of International Business Kathy Tian Beijing Foreign Studies University Luis Borges Saint Xavier University Cultural factors have long been known to influence the communication and success potential of competition in conducting international business. Cultural awareness shapes how business firms behave in cross-culturally reflected international markets. It is broadly recognized that cultural factors act as invisible
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difference between the prospective customer’s evaluation of all the benefits and all the costs of an offering and the perceived alternatives (Kotler & Keller‚ 2006‚ p. 177). 2. The 20-80 rule states _____. The well-known 20-80 rule says that the top 20 percent of the customers may generate as much as 80 percent of the company’s profits. (Kotler & Keller‚ 2006‚ p. 184). 3. Formal groups having a direct influence on a person such as religious‚ professional‚ and trade union groups are _____
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OPEN UNIVERSITY MALAYSIA FACULTY OF BUSINESS MANAGEMENT BMMK 5103 MARKETING MANAGEMENT Fathimath Numa Rasheed S1309011905 A041562 7910571 fanura@gmail.com Hamid Sodique Villa College ACKNOWLEDGEMENT I would like to extend my sincere gratitude to Mr. Hamid Sodique who lectured this module‚ for the continuous support and all the advice and thoughts that have been given. I would also be thankful to the assistance that
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marvellous shopping experience that consumer have never experienced before via marketing strategies. This essay will outline the marketing environment analysis of Masters Home Improvement in terms of macro and micro factors. Then‚ it will discuss the marketing approach. In the end‚ some recommends will be given to Masters Home Improvement. 1. Marketing Environment Analysis—Micro Trends 1.1 Customers According to Kotler and Armstrong (2012‚ p. 93)‚ Customers are the most important factors in company’s
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