CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
Premium Marketing Loyalty program
MANAGEMENT: VOL. 2‚ ISSUE 1 (2009). MANAGEMENT OF BUSINESS CHALLENGES AMONG SMALL AND MICRO ENTERPRISES IN NAIROBI-KENYA Michael Bowen1 Daystar University‚ Nairobi‚ Kenya Makarius Morara2 Smart Outcome Services Ltd.‚ Nairobi‚ Kenya Samuel Mureithi3 Daystar University‚ Nairobi‚ Kenya Abstract Small and Micro Enterprises (SMEs) play an important economic role in many countries. In Kenya‚ for example the SME sector contributed over 50percent of new jobs created in 2005 but despite their significance
Premium Small business Business Business terms
TABLE OF CONTENT DECLARATION i TABLE OF CONTENT………………………………………………………….…….ii-iii CHAPTER ONE: INTRODUCTION……………………………………..........................1 1.1 Background of the Study 1 1.1.1 The Kenyan Cement Industries 3 1.2 Statement of the Problem 4 1.3 Objectives of the Study 5 1.4 Significance of the Study 5 1.5 Justification for the Study 6 1.6 Scope of the study 6 CHAPTER TWO: LITERATURE REVIEW 7 2.0 Introduction 7 2.1 The concept of green procurement 7 2.2 Appreciation of Green Procurement in
Premium Environmentalism Environment Environmental movement
ENHANCING ENVIRONMENTAL PERFORMANCE BY GREEN PROCUREMENT: A CASE OF THE CONSTRUCTION INDUSTRY IN KENYA Abstract In recent years‚ the general awareness of the environmental impacts that industrial production gives rise to has radically increased throughout the world. Finding ways to minimise these impacts has become a major concern of the authorities in many countries. In order to promote a more sustainable industrial production‚ different incentives can be used. Among these incentives‚ the consideration
Premium Environment Supply chain management Environmentalism
The Link Between Corruption and Poverty : Lessons from Kenya Case Studies INTRODUCTION "One thing can be said-the mere fact that corruption has become an item of national preoccupation is paradoxically the first real achievement by Kenyans over corruption" Since the end of the last decade the emphasis has moved from building public awareness on corruption issues to understanding the nature of corruption and its effects on the economy‚ society and politics; understanding the nature of the beast
Premium Elite Africa Poverty
FACTORS AFFECTING PROJECT IMPLEMENTATION AMONGST NON GOVERNMENTAL ORGANIZATIONS IN KENYA BY Ms. Cornel Ragen A THESIS PROPOSAL April 2013 ABSTRACT This study seeks to address the factors affecting project implementation in an organization with a focus on a non-governmental organisation. The process of project implementation‚ involving the successful development and introduction of projects in the organization‚ presents an ongoing challenge
Premium Non-governmental organization Management Organizational culture
the role and organization of trade unions. In most countries‚ trade unions are organized in confederations. In Kenya however‚ we have COTU as the umbrella governing trade unions. Trade unions were established to protect the working life of workers. Currently they are facing varies challenges and hence weakening of the unions. Some of the problems being faced by trade unions in Kenya are challenged by globalization‚ revolution in production technologies and new management styles. Splintering‚ changing
Premium Trade union Employment
AN EXAMINATION OF PAULO FREIRE’S BANKING CONCEPT AND ITS APPLICATION TO THE KENYAN EDUCATION SYSTEM. MASTERS PROPOSAL PRESENTED BY: OTIENO PHOEBE KISII UNIVERSITY COLLEGE JULY 2011 AN EXAMINATION OF PAULO FREIRE’S BANKING CONCEPT AND ITS APPLICATION TO THE KENYAN EDUCATION SYSTEM. BY OTIENO PHOEBE A MASTERS IN EDUCATION (MED) PROPOSAL SUBMITTED TO THE DEPARTMENT OF HUMAN RESOURCE MANAGEMENT
Premium Education Learning Alternative education
TRADE CREDIT MANAGEMENT FOR COMPETITIVE ADVANTAGE: A CASE OF KENYA INSURANCE INDUSTRY Table of contents Signature page............................................................................................................................ii Declaration ..............................................................................................................................iii Acknowledgements.....................................................................................
Free Insurance Actuarial science Economics
Research Brief on Registered Nurses Assignment/Workload for Two Teaching Hospitals in Kenya Kamau Simon Macharia School of Science & Technology‚ Department of Nursing Sciences. University of Kabianga P O Box 5‚ Kapkatet 20214 Kenya Tel 0722224577 Email: symomash@gmail.com 1 Registered Nurses Assignment/Workload A Research Brief on Registered Nurses Assignment/Workload for Two Teaching Hospitals in Kenya Abstract Nursing is important in quality and safety of hospital care and in patients
Premium Hospital Nursing Patient